Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

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  • Blog Post: Comments should now be working!

    Sorry for the confusion on leaving comments to my posts. I believe this is now resolved.
  • Blog Post: Hello World - Post #1

    As I searched across the blog community, both within Microsoft and without, I found very little mention of service management from a process point of view. So I decided to embark on blogging about that topic as it pertains to MOF / ITIL, but more about "process" and less about "tools". I will post...
  • Blog Post: Another good blog on Service Management

    Boris Pevzner has a good blog going on IT Service Mgmt and ITIL topics, entitled " The Boris Files - Secrets of Successful CIOs ". You should check it out. A post he made back in July on best practices for Service Management is well worth the time. And he likes to use graphics also, a man after my...