Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

April, 2006

  • ITIL books spark IT improvement

    Pretty good article here on ITIL adoption and MOF implementation . To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems...