Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

February, 2006

  • American ITIL expanding into goverment IT

    Just came across a great article at www.govtech.net on ITIL adoption in the US. The author, Chad Vander Veen , delves into why this has taken off so much in the US the last few years, the expanded adoption in government IT, and where things are going...
  • Technical details on Desired Configuration Monitoring

    If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or are evaluating this functionality, there is a great blog on MSDN which digs into the technical details of this software. In case you are unfamiliar...
  • MOF Continuous Improvement Roadmap now available for download

    One of the common results to a service improvement project is the stagnation that takes place after the initial assessment, design, and implementation. A “version 1” is typically realized but once the process changes are in place, the ball...