In a recent article in ict*World, Russell Steyn wrote about the “love triangle in ITIL – configuration management, change management, and release management.” Interesting that this image arises as within the MOF training curriculum, there is a graphic similar to the following one which depicts a triangle between these three service management functions.
To flow through this triangle…
Viewed another way, the following graphic depicts the release management process overlapping the change and configuration management processes.
To summarize, it is impossible to focus on one of these SMFs without a focus on the others. This is also true of the MOF process model in general. While quadrants can be examined for gaps and needs for maturity, a holistic approach should always be taken when examining these processes within your organization.