In a recent post on Scott’s ITIL Blog , a question was asked, “ How can you develop and advertise a Service Catalog if you can’t guarantee delivery or cost? ” This question came from a company considering ITIL adoption. I agree with Scott that one of...

In a strong article by George Spafford on Datamation , entitled " The True Value of Change Management ", many good thoughts around change mgmt are listed. Some of the points mentioned are: Change is always constant, be prepared to deal with...

I came across an interesting article on MOF / ITIL in Computerworld by Stevie Sacks , titled “ Reducing IT Costs, Step 6: Design a Service Catalog .” Stevie mentions having two catalogs. One catalog being high level and public facing used for better customer...

Boris Pevzner has a good blog going on IT Service Mgmt and ITIL topics, entitled " The Boris Files - Secrets of Successful CIOs ". You should check it out. A post he made back in July on best practices for Service Management is well worth the time...