Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

July, 2005

  • How to Create a Service Catalog

    I came across a very good article here at ITSMWatch.com on creating a service catalog . Some of the advantages mentioned of developing a service catalog include: Significant improvement in internal and external communications Positively (and...
  • The ITIL framework changing the face of IT

    I came across this article on bizjournals.com about a Louisville company, LG&E Energy, embracing the ITIL framework .  The outlines the initial steps LG&E took as well as some of the early benefits they received.    One of the key notables...
  • Workforce Management and training up your IT staff

    In his post on training up your IT staff , Tonyso  mentions the skills assessment offering for organizations.  The skills assessment will show you how to: Analyze skill gaps throughout your organization Design custom learning plans to boost productivity...
  • How Microsoft IT does Change and Configuration Mgmt

    A new download is available here on how Microsoft within its own IT group performs the change and configuration mgmt processes.  This paper contains an overview describing how Microsoft IT takes advantage of Microsoft solutions to deploy software and...