A newly released updated version of the Network Administration Service Management Function (SMF) is now available.

This service management function completes the suite of Operating Quadrant SMFs offered through the MOF process model. Network Administration focuses on guidance for operating and troubleshooting core network services, including DNS, WINS, and DHCP. It provides direct guidance, as well as compiling links to existing Microsoft Product Operating Guides - resulting in a comprehensive guidance set for managing network services in the Microsoft Windows Server environment. The Network Administration SMF focuses on the following topics:

  •  Best practices for troubleshooting network issues
  • The relationship between network administration, system administration, other Operating Quadrant SMFs, and the Supporting Quadrant Incident Management SMF.
  • References to fundamental network service Product Operating Guides.

You can download the document here or you can browse online here.

The Network Administration SMF presents a unified approach to the operation and maintenance of network infrastructures, including Remote Access Service (RAS), local area networks (LANs), and wide area networks (WANs). This document describes best practices and processes that may be applied generally across a broad range of network configurations and topologies. The Network Administration SMF reflects best practices developed though operation of the extensive and highly complex Microsoft internal networks, with input from partner and customer experience and guidance provided through the IT Infrastructure Library (ITIL), published by the United Kingdom’s Office of Government Commerce (OGC).