In a post yesterday by James Governor , about Microsoft owning ITIL conversations , he mentions that Microsoft seems to be the center of gravity for most ITIL “talk” but I would say that is more so in the US where ITIL is now beginning to pick up steam...

I came across another good abstract from getAbstract.com . This book is called Execution Plain and Simple , Twelve Steps to Achieving Any Goal on Time and on Budget by Robert A. Neiman . If you are embarking on a service improvement project, in particular...

In case you haven’t heard, a v1.2 update was released to the Microsoft Identity and Access Management Series , which adds the new Password Mgmt paper . This documentation highlights the following: “The Password Management paper outlines different approaches...

A newly released updated version of the Network Administration Service Management Function (SMF) is now available. This service management function completes the suite of Operating Quadrant SMFs offered through the MOF process model. Network Administration...

In case you haven’t seen it announced yet, this SMF was republished May 31. “This version of the Network Administration SMF contains updated references to currently available Product Operating Guides (POGs) for Microsoft technologies operated as part...

Just added to the Microsoft download site yesterday, a video on how IT organizations can improve their ability to deal with issues by utilizing the Microsoft Operations Framework . This video contains a series of interviews with Microsoft IT employees...

Another video has been posted to the Microsoft download center as an Introduction to Microsoft Operations Framework Fundamentals .  This video will help explain the basic MOF makeup in terms of the core models (process, team, and risk management) as well...

There was a very good article recently at McKinseyQuarterly.com entitled, “Does IT improve performance?” The premise of the article was that the productivity increase resulting from IT spending was only experienced in companies with sound IT governance...

This article on Computerweekly.com was an HR question related to IT Management. The question is asked, how can I get back into the private sector? The question was answered by a manager over IT recruitment, Jason D’Silva Williams , and part of his answer...