Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

May, 2005

  • What causes your unplanned downtime?

    Donna Scott of Gartner Inc. stated in a Gartner Security Conference presentation in May 2002 that up to 80% of unplanned downtime is due to failure caused by people and processes. The other 20% makes up the hardware, software, and facilities. With...
  • How the MOF Process Model corresponds to ITIL guidance

    The MOF approach to “adopting and adapting” the ITIL service support (user focused) – service delivery (customer focused) organization is to extend this to distributed IT environments and current industry directions. Typically within an organization there...
  • Blogs talking about ITIL / MOF

    Finding blogs talking about ITIL / MOF
  • MOF / ITIL Success Stories

    Where do you go to look for case studies or other information on how companies have solved problems, improved uptime, reduced costs by applying the Microsoft Operations Framework (MOF) to their environment? Here are some places to look. Trustworthy...
  • MOF / ITIL Blogs and Optimizing Service Management

    Thanks to Jonathan Hardwick for the recognition in his recent post on ITIL, MOF, and a critical mass of blogs . There still aren’t very many posting on these topics but as long as the posts contain good and relevant content, more will catch on. A recent...
  • Comments on Gathering Requirements for ITIL

    Scott posts a very thought provoking article today about ITIL requirements gathering . It references a Harvard Business Online publication which details the need for a “persuasion campaign”. In past MOF implementations I have been involved in, this has...
  • MOF Team Model and mapping ITIL flows to your IT Org Chart

    In a recent post on Real World ITIL , Scott discusses mapping ITIL flows to an IT org chart . The Microsoft Operations Framework Team Model approach is very useful for such an exercise. Why is the team model important? Here is a blurb from the document...
  • Bored With Business-IT Alignment?

    In a May 1, 2005 article on ITSMWatch.com , Mardi Merdinoglu writes a great article on business – IT alignment. She mentions that even though this has been a high priority for many organizations, it appears that little progress is being made. Mardi outlines...
  • Abstract on Project Execution Strategy

    If you are like me, you do not have as much time as you would like to read through books at your leisure. Even books that contain valuable information to your job. I joined getAbstract recently which has over 2500 book abstracts available. I signed up...
  • MOF Based Solutions Improve Platform Manageability

    If you want information on how Microsoft is developing process oriented solutions around the Windows Server platform, this is a great place to start. Improving Platform Manageability “Microsoft Solutions for Management (MSM) help organizations achieve...
  • Response to a question on use of reporting for IT Service Management

    A question was asked about the use of reporting for IT Service Management, which I will answer from a MOF perspective, for more information see http://www.microsoft.com/mof . Typically Service Monitoring and Control would be one of the key service management...
  • What is meant by "Adopting and Adapting" anyway?

    I have had a few comments about the title of my blog. Those of you familiar with ITIL already know the answer. For those that are not familiar with ITIL, its mantra is that a company should take the framework and “adopt and adapt” it for their environment...
  • Article on Why ITIL Implementations Fail

    In a recent article on CIO Online – The Pitfalls of ITIL – Malcom Fry , an independent executive advisor, comes up with a top 10 list of why ITIL implementations can fail. Lack of Management commitment Spending too much time on complicated process...
  • Comments should now be working!

    Sorry for the confusion on leaving comments to my posts. I believe this is now resolved.