Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

April, 2005

  • Gadget Theft and MOF Security Management

    Tonyso writes in his article, entitled iPod MyPod - Gadget Theft about the potential for damage to an organization based on lost or stolen equipment. Tony mentions the SMS Device Management Feature Pack as a way to track mobile devices. Another consideration...
  • Which comes first, the process or the tool?

    If you have embarked on Service Management improvements you have undoubtedly looked at tools to support process needs. Whether that is a CMDB, Service Monitoring tool, release management tool, etc. I was recently participating in a discussion on purchasing...
  • Hello World - Post #1

    As I searched across the blog community, both within Microsoft and without, I found very little mention of service management from a process point of view. So I decided to embark on blogging about that topic as it pertains to MOF / ITIL, but more about...