Partner Support Community
In addition to the online workshops from Partner Technical Services that help build your consultants’ skill set through technical training, demonstrations and hands-on learning, are you aware of the experienced Microsoft consultants available to help you resolve complex technical questions through the sales, design, and deployment phases of your customer solution? The key resources listed below are available to you as part of your Microsoft Partner Network benefits:
Technical Presales Assistance
Get the presales technical support you need to win more deals, including competitive assistance, feature overview and comparison guidance, request for proposal (RFP) responses, business value proposition and proof-of-concept guidance.
MPN benefit: Silver or gold competency receive unlimited Technical Presales Assistance support for any deal worth US$3,000 or more. For deals worth less than US$3,000, Partners can access using Partner Advisory Hours.
Accelerate project completion with personalized technical assistance from experienced Microsoft partner consultants. Advisory Services expands your team’s capabilities and makes your consultants more efficient with technical support during the design, development, and deployment phases of projects.
MPN benefit: Utilize Partner Advisory Hours, quantity based on scope of partner need.
Learn more about Technical Presales Assistance and Advisory Services for Microsoft Azure, Microsoft Office 365, Microsoft Dynamics CRM Online and Microsoft Hybrid Cloud.
The Partner Technical Services team is excited to share a new initiative focused on helping you enhance your Microsoft Office 365 customers deployments with an Enterprise Voice solution by improving your skills in Communication scenarios.
The Skype for Business Online technical webcast series is focused on helping attendees propose cross-premises solutions that integrate with Office 365 to provide advanced features related to Voice. Upon completion of this series, cloud partners will have the expertise to design and deploy Enterprise Voice solutions to their Microsoft Office 365 customers, addressing different usage scenarios.
Upon completion of these webcasts, you will be able to:
Design and deploy Enterprise Voice solutions to their Microsoft Office 365 customers
Address different usage scenarios
Propose cross-premise solutions that integrate with Microsoft Office 365 to provide advanced features related to Voice.
To see the course description, dates, and times, and to register for one or more webcasts in your region, please click on the link below:
Skype for Business Technical Series
The Partner Technical Services team is excited to share a new initiative focused on helping you learn how to create opportunities to drive cloud projects by proposing Microsoft Office 365 solutions to your small and midmarket customers, and gain an understanding of the key tools for selling and deploying Microsoft Office 365.
The Microsoft Office 365 Initial Journey service is dedicated to partners that are approaching cloud projects and would like to propose Microsoft Office 365 solutions to your customers. This offering will be useful in starting you on your journey to achieve the Small and Midmarket Cloud Solutions competency.
Upon completion of this online event, you will be able to:
Understand, position, and demo the available Microsoft Office 365 services and plans
Use the Microsoft Office 365 Internal Use Rights included as a benefit of your MPN membership
Propose Microsoft Office 365 solutions for your customers
Address different usage scenarios and propose your unique cloud value proposition
Drive adoption and consumption of the Microsoft Office 365 service
Microsoft Office 365 Initial Journey service
We are excited to announce that we have launched the new Partner Technical Services video channel on the Microsoft Partner Network portal. Here, we’ll provide you with support videos that cover a wide range of topics such as, how to activate your internal-use rights licenses and troubleshooting common Office 365 migration issues. You’ll also find resources to help you sell, deploy, and support Microsoft technologies. Currently, the channel consist of 77 English videos that can help you close more deals, deploy solutions, build a support practice, and resolve technical roadblocks. Check it out here:
Partner Technical Services Channel
Deploy and consume collection
Partner video search
The Partner Technical Services team is excited to share a new initiative focused on helping you deploy Azure and cloud scenarios at your customer site in a repeatable, scalable, predictable and effective manner.
The Practice Accelerator for Microsoft Azure IaaS was designed to help you learn how to develop Azure Infrastructure best practices that enable you to rapidly deploy solutions with faster times to market. The Practice Accelerator leverages resources and tools developed by Microsoft Consulting Services (MCS) and integrates their best practices, case studies, price calculators and simulations into a single cohesive toolkit. You can also leverage customer-facing templates and engagement guides to quickly develop Azure practices that create new lines of business for you and add value for your customers.
After completing this offer, partners will be able to:
Reduce the ramp-up time when engaging with customers to assess their business environment by leveraging customer facing templates and engagement guides
Practice Accelerator for Microsoft Azure IaaS
Need to understand Enterprise Mobility Suite (EMS) or Azure RemoteApp? Join us for a 40 minute webinar on these new services on April 8th. This training is part of a new webinar series to keep Partners updated on content in the ModernBiz Technical Series. Partners that have attended the original Business Anywhere course or have interest in these new services are welcome. The ModernBiz Technical Series is solution-based learning for partners who work with small and midsize companies both with or without existing solution-based practices. Register here.
Microsoft recently released Azure Site Recovery and the Microsoft Migration Accelerator that allow on-premises workloads to be moved to the cloud. If you want to learn about these new services, join us for a 40 minute webinar on April 2nd. This training is part of a new webinar series to keep Partners updated on content in the ModernBiz Technical Series. Partners that attended the original Microsoft Cloud for Small and Midsized Businesses course or have interest in these new services are welcome. The ModernBiz Technical Series is solution-based learning for partners who work with small and midsize companies both with or without existing solution-based practices. Register here.
The Partner Technical Services team is excited to share a new initiative focused on helping you learn competitive positioning and how to integrate Microsoft Dynamics CRM Online into your customer's Microsoft Office 365 portfolios, which will open up new opportunities and enable you to expand your business.
Expand your business with Microsoft Dynamics CRM Online by attending our First Steps: The power of integrating Microsoft Dynamics CRM Online with Office 365 webcast series. This offering is meant to help you understand the opportunities open to you and learn how CRM Online can complement and grow your existing Microsoft Office 365 cloud business. After providing an overview, we will explain how you can ensure your customers are maximizing key Microsoft Office 365 features such as Exchange Online, SharePoint Online, Yammer, Power BI and more by adding Microsoft Dynamics CRM Online to their cloud services.
After completing this training, you will be able to:
First Steps: The power of integrating Microsoft Dynamics CRM Online with Office 365
The Partner Technical Services team is excited to share a new initiative focused on helping you understand the Azure Technical foundation to run new (cloud) or existing (on premise) workloads in Microsoft Azure with Azure Virtual Machines, and Virtual Networks.
The Partner Practice Enablement Boot Camp training starts with an introduction to Microsoft Azure Virtual Machines and Virtual Networks (Infrastructure Services). It delivers the foundational knowledge needed for users intending to run new workloads in Microsoft Azure or migrate existing workloads from on-premises.
Students will be introduced to the rich features of Microsoft Azure Active Directory and see how it can be used to achieve single sign-on across cloud applications, protect application access, enforce multi-factor authentication, and integrate with Windows Server Active Directory.
The latter half of the boot camp builds on the technical knowledge from the first half, shifting to coverage of common workload scenarios for cloud computing, such as Dev/Test, SQL Server, SharePoint Server, and monitoring of workloads running in Microsoft Azure Infrastructure Services.
Throughout the training, students will see presentations and demos followed with recommended resources and hands-on training experiences. Students will need a Microsoft Azure Subscription and a computer or laptop to participate in the hands-on training exercises.
Each engagement will be delivered in seven modules:
Partner Practice Enablement: Azure Technical Training
Read the rest of the blog on why should you use Practice Accelerator and how to register for the next events: part.ms/Pz6Hqj
Whether you are starting your journey to the cloud or are already at cruising altitude, the voyage will be lasting. The rapid release of new cloud technology and enhanced features creates a critical question many partners face to stay competitive… How can I continually build my teams’ consultant skill set and get customized guidance for competing, developing, deploying, and supporting solutions in the cloud?
Are you one of the partners asking this? If so, you might be interested in learning more about the resources currently available to help. Let me introduce you to Microsoft Partner Technical Services – a strategic asset to help your business gain a competitive advantage, provide higher quality deployment planning, and drive more profitable solutions to market faster.
Read the rest of the blog on how Partner Technical Services – help to take control of your cloud destination: http://part.ms/50tf15
The Partner Technical Services team is excited to share a new initiative focused on helping you receive guidance and gain experience on all phases of an Office 365 deployment and migration project. This updated offering includes workload-specific guidance for Exchange Online, SharePoint Online, and Lync Online, all at a lower cost.
The O365 Deployment Shadowing Service is an offering focused on supporting partners during all phases of an Office 365 deployment and migration project. As organizations around the world plan to buy and deploy Microsoft solutions, they look to skilled Microsoft partners to assist with their planning and deployments. For partners new to the cloud, the first deal can be the hardest and cloud projects for larger customers can be complex. Through this program you will have access to a dedicated Partner Technical Consultant to remotely shadow your team, review your design, and make recommendations through the engagement.
Each engagement will be delivered in four tracks:
The price varies by package selected. 5 Advisory hours are charged for Office 365 Onboarding, 10 advisory hours for a Medium (150-500 seat) engagement, and 20 advisory hours for a Large (500-2000 Seat) engagement. Deployments larger than 2000 seats should engage Microsoft Consulting Services for co-engagement assistance. Advisory hours are included as part of the Microsoft Partner Network benefits; Gold and Silver competency partners or Microsoft Action Pack Development subscription.
To see the course description and steps to schedule one-to-one consultative guidance assistance, please click on the link below:
Microsoft Office 365 Deployment Shadowing Service
The Partner Technical Services team is excited to share a new initiative focused on helping you migrate from Windows Server 2003 before end of support.
The Windows Server 2003 offering has been designed to help you and your customers migrate from Windows Server 2003 to modernize their IT infrastructure with Windows Server 2012, and/ or Cloud Infrastructure (Hybrid Cloud/ Azure).
In these online workshops, get help to understand various migration path to upgrade the legacy servers and datacenters. The Windows Server 2003 Modernization offering will help you understand the processes and tools around migrating datacenter infrastructure and workloads to the dynamic new model of hybrid cloud computing.
To see the course descriptions, dates, and times, and to register for one or more webcasts, please click on the link below:
Windows Server 2003 Modernization
The Partner Technical Services team is excited to share a new initiative focused on participating in a weekly Ask the Experts session to discuss Office 365 sales, compete, design, deployment, and best practices with an Office 365 expert.
In this O365 Ask the Experts offering, you will have a weekly opportunity to discuss Office 365 sales, compete, design, deployment, and best practices with an Office 365 expert. The format is a weekly call with a brief technical presentation followed by a Q&A where partners can ask questions about solutions, deployment and issues encountered during their deployments.
By participating in this session partners will:
Office 365 Ask the Experts
The Partner Technical Services team is excited to share a new initiative focused on helping you will learn the fundamental deployment principles and processes that lead to repeatable successful deployments of O365 for Small and Medium customers.
In this Practice Accelerator version, you will learn the fundamental deployment principles and processes that lead to repeatable successful deployments of O365 for Small and Medium customers. We will cover the new features and tools provided for Exchange Online, SharePoint Online, OneDrive for Business, Yammer and Lync Online deployments/migrations, as well as present the approach required to craft a solution in as little time as possible. You will be provided with next steps for delivery readiness of individual products and features, ensuring your delivery practice can quickly move from the vision and plan stage into pilot, deployment/migration and enhancement phases.
Office 365 Practice Accelerator for SMB
The Partner Technical Services team is excited to share Azure Deployment Shadowing offerings" through consultative guidance from Microsoft Azure expert.
Azure Deployment Shadowing is a scenario based one-to-one consultative offering designed to enable partners to deploy Azure solutions based on specific customer scenarios, including technical and project management discussions with customer engagement guidance. Scenarios include application servers and high availability, development and test, archiving and back up, and SharePoint and BI. After completion of the course, you will:
Azure Deployment Shadowing Services
The Partner Technical Services team can help you accelerate the sales cycle of Microsoft solution through Azure Starter Kit: Technical Presales offerings.
The Azure Technical Presales Starter Kit is a package offering designed to accelerate the sale and business opportunity with Microsoft Azure solutions through one-to-one sessions with Azure experts. Partners will receive a bill of materials to get support and recommendations for the most common usage scenarios with Azure.
To see the course description and steps to schedule one-to-one technical presales assistance, please click on the link below:
Azure Starter Kit: Technical Presales
The Partner Technical Services is excited to release Modernize and Automate your Infrastructure offerings through one-to-one consultative guidance.
Engage in this one-to-one consultative guidance to upgrade your IT infrastructure and automate with self-service and cloud integration to meet the needs of your customers in the cloud era. By taking this offering you will be able to:
Modernize and Automate your Infrastructure
The ModernBiz Technical Series is a multi-course program that teaches partners about building cloud, hybrid and on-premises solutions for small and midsize customers. Jump right in to helping your SMB customers with Microsoft Azure solutions by attending the Microsoft Cloud for SMB course.
In this training, you will:
Did you know that Azure is now available in Open Licensing? This gives you the opportunity to resell cloud services through a licensing channel that’s already familiar, while maintaining the direct billing relationship with your customers.
The one-day course includes the following modules:
The course changes often to include new services in Azure for SMB customers. For example, check back in January to find out more about enabling recovery in Azure directly with Hyper-V in Azure Site Recovery in Module 3.
Find an in-person, web-delivered or on-demand delivery that works for you by visiting https://support.microsoft.com/kb/3021861.
One of the key challenge for partners is to ensure that cloud works on their term. They get the better performance, and productivity in cloud, their LOB applications are compatible in cloud. Activating Internal Use Rights (IUR) would give you that option to test Azure and run dev/ test scenarios, virtual machines and try other Azure features to get familiarize with it. Internal-use software licenses for the latest Microsoft software allow you to get firsthand knowledge of features and capabilities. The Microsoft Partner Network continually updates the internal-use software benefits with new products and more recent versions of software already available to partners. You can use these new benefits as soon as they are added to the Microsoft Partner Network licensing list. Software benefits, delivered through digital download, can be used to run your business and to help you gain valuable hands-on experience with the latest technologies.
You could watch this 2 minutes video to activate your IUR : https://www.youtube.com/watch?v=Tc2VKEX2veQ&feature=youtu.be
In order to activate your IUR:
You could also find step by step instructions to activate your IUR benefits available at http://support.microsoft.com/kb/3013414
Now what? I could share couple of scenarios which you could use Azure for-
You can rapidly self-provision as many virtual machines as you need for your application development and testing in the cloud without waiting for hardware, procurement or internal processes. You can connect globally to their on-premises network with Azure Virtual Network and confidently scale up, scale out, and generate load to deliver applications faster, and this offering helps partner learn that concept. You could find more details at our online offering “Labs on Azure: First Steps” by registering at https://support.microsoft.com/kb/3009981?wa=wsignin1.0. This offering would help partners spin up a test lab or sandbox quickly, and become agile in learning, development, and prototyping. This offering help them connect a lab to their existing infrastructure when required. When they finish, help them tear it down and bring it back in-house to run in their on-premises datacenter, or keep it in the cloud.
With Azure Websites, you can deploy and scale modern websites and web apps in seconds. Azure Websites is a fully managed Platform-as-a-Service (PaaS) that enables you to build, deploy and scale enterprise-grade web Apps in seconds. Focus on your application code, and let Azure take care of the infrastructure to scale and securely run it for you. Azure Websites is the best place to run your Content Management System (CMS) with a set of enterprise-class features that allow you to develop, deploy and scale with confidence and ease. With Azure Websites, not only can you deploy a site in less than 70 seconds, you can then scale it to multiple instances, configure high availability, deploy across multiple regions with Microsoft Azure Traffic Manager and even automate backup and restore and schedule regular maintenance jobs to optimize your performance.
Back Up: http://azure.microsoft.com/en-us/services/backup/
Data is the heart of any organization and backing up this data is a key part of a business strategy. Cloud based backup solutions provide a reliable, inexpensive and scalable solution with zero capital investment and minimal operational expense. Azure Backup is a simple and reliable data protection solution which enables customers to back up their on-premises data to Microsoft Azure. Your backup data is secure over the wire and at rest. The backup data is stored in geo-replicated storage which maintains 6 copies of your data across two Azure datacenters. With 99.9% service availability, Azure Backup provides an operational peace of mind.
Please join Labs on Azure: First Steps or other offerings to get most of Azure http://support.microsoft.com/kb/2973481/ scenarios.
The Partner Technical Services team is excited to share a new initiative focused on helping you prepare for and complete the most important tasks in running lab, development, test or demo systems.
Labs on Azure: First Steps offering has been designed to help partners and your customers move to the cloud for development and test scenarios and to realistically model production environments by activating your Azure subscription and learn about Virtual machines and IUR. This offering will help you spin up a test lab or sandbox quickly, and become agile in learning, development, and prototyping. This offering will help you connect a lab to an existing infrastructure when required. When you finish, learn how to tear it down and bring it back in-house to run in your on-premises datacenter, or keep it in the cloud.
In these online workshops, you will learn how to use Azure for most common cloud scenario- Dev/ Test. This consultant-led instruction will educate you on how to utilize your Azure tenant utilizing the Microsoft Azure Infrastructure-as-a-Service solution.
Each engagement will be delivered in eight modules:
Labs on Azure: First Steps
The Partner Technical Services team is excited to share a new initiative focused on helping you develop cloud strategies by building and enhancing your hybrid cloud readiness to deploy Cloud OS solutions for your customers.
The Design the Hybrid Cloud offering has been designed to enable breadth partners in developing cloud strategies, specifically Hybrid cloud. Learning objectives include storage at on premise and cloud location, networking, identify and federation (with AD, and Azure AD), compute, and virtualization scenarios for partners to sell, deploy, and help active cloud at their customer sites.
In these online workshops, you will learn how to develop cloud strategies by building and enhancing your hybrid cloud readiness to deploy Cloud OS solutions for your customers.
Each engagement will be delivered in five modules:
Design the Hybrid Cloud
Microsoft Partner Signature Cloud Support (SCS) is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for scenarios for Microsoft Office 365 and Microsoft Azure.
To verify that you are eligible for this benefit and to learn more, see the Signature Cloud Support Benefit Overview.
The Microsoft Partner Technical Services team is offering several series of technically focused webcasts, scheduled from October through December. These webcasts cover key Office 365 and SharePoint workloads and scenarios, to help you identify and address customer needs.
Check out the rest of the blog and the training series list here.
Available now on the Partner Learning Center is a new training on best practices for creating an Office 365 Support Organization. From the session description:
Partners want to have a consistent approach to support their customers and reduce the incidents they need to escalate to MS for resolution. This training will help Partners to build and grow their own Online Services Support Organizations, which will enhance their customer relationships and result in increased revenue opportunities.
The target audience is either Partners who have an existing Support infrastructure and want to improve their customer experience by employing guidance and best practices from Microsoft, or Partners who do not have a support organization and are looking for guidance on how to plan, structure, implement, and continue to improve the customer-to-partner support experience.
Click here to access: Creating an Office 365 Support Organization