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A worldwide group of consultants who focus on helping Microsoft Partners succeed throughout the business cycle.

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  • Blog Post: How to fix missing system console user information from SCCM reports

    (Post courtesy Anil Malekani ) In recent months, I have worked on two different cases where the TopConsoleUser field was missing from SCCM Reports for some of the computers. For example, here are some predefined reports where the information was missing: -- Hardware 3A - Primary computer users...
  • Blog Post: Office 365 Mail Flow Guided Troubleshooter

    Several of the top Office 365 support issues that we see coming through support relate to mail flow.  As we discussed in this previous post , there are a number of factors (on both the sending and receiving end) that could contribute to slow e-mail delivery, e-mails that are not received, e-mails...
  • Blog Post: Troubleshoot Lync Online Sign-in Issues

    Another day, another awesome support troubleshooter from our experts on the Office 365 Support team. If your users are having trouble signing into Lync Online, head over to the: Lync Online Sign-in Guided Walkthrough at http://aka.ms/LyncSignIn . On December 3rd, we will also be hosting an Office...
  • Blog Post: Troubleshooting Outlook Connectivity Issues

    If you are an Exchange or Office 365 Administrator, it is likely that you have seen Outlook Connectivity issues at some point; including Outlook remaining disconnected, repeatedly prompting for credentials, or users unable to create a new profile in Outlook to connect to their mailbox on Office 365....
  • Blog Post: Office 365 Help Desk Troubleshooting Guide

    <Note: All of the content below is available in the Help Desk Troubleshooting Guide document that is provided as part of the Office 365 Change Management Guide for the Enterprise .  Download that kit for some great templates to enable your rollout of Office 365>   This resource is for...
  • Blog Post: Office 365 Mail Flow Troubleshooting

    A common support call we receive from Partners is around mail flow issues such as “why was an e-mail not received by my customer”? Trainer extraordinaire Dean Corcoran is putting together training on best practices for troubleshooting mail flow issues, as there are any number of components...
  • Blog Post: Troubleshooting Connectivity Issues with Lync 2010

    (Post courtesy Kapil Hudiya) In order to make sure that your Lync server is running successfully with all the required features, I want to share my experience of troubleshooting Lync Server 2010 and client connectivity If you have followed best practices and configured Lync 2010 according to Microsoft...
  • Blog Post: Office 365 Mail Flow Troubleshooter

    The Office 365 Support team has just released a guided mail flow troubleshooter here: http://aka.ms/mailflow If you have users complaining that mail delivery takes too long, or that mails are remaining in their outbox, or that recipients are not receiving e-mails at all; the guided walkthrough will step...