Partner Technical Services Blog

A worldwide group of consultants who focus on helping Microsoft Partners succeed throughout the business cycle.

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  • Blog Post: Microsoft Partner Signature Cloud Support

    Microsoft Partner Signature Cloud Support (SCS) is an exclusive partner technical benefit that provides qualified cloud competency partners with an elevated level of technical support for scenarios for Microsoft Office 365 and Microsoft Azure. To verify that you are eligible for this benefit and...
  • Blog Post: Creating an Office 365 Support Organization

    Available now on the Partner Learning Center is a new training on best practices for creating an Office 365 Support Organization. From the session description: Partners want to have a consistent approach to support their customers and reduce the incidents they need to escalate to MS for resolution. This...
  • Blog Post: Where can I find information on how to Sell, Deploy and Support Microsoft Office 365, Microsoft Azure, and Microsoft Hybrid Cloud?

    Microsoft Partner Technical Services can assist you as you sell, deploy and support Microsoft Office 365, Microsoft Azure, and Microsoft Hybrid Cloud solutions. When partners use the technical service offerings, they have three times more wins, 40 percent larger deals, and 75 percent more revenue growth...
  • Blog Post: Virtual Drumbeat Office 365

    Come learn the proven best practices for selling Office 365, Virtually! The Virtual Drumbeat Sales day, April 18 th , provides partners in sales and pre-sales technical roles with best practice sales training for Office 365. Selling Office 365 requires a new way of selling, come hear about it. In addition...
  • Blog Post: Migrate from Gmail to Office 365 (video)

    In a recent post ( Migrate from Gmail to Office 365 in 7 steps ), I shared the steps to migrate from Gmail to Office 365. If you are doing a large migration from Gmail to Office 365, you will generally want to use a 3rd party tool that automates the process. However, if you are migrating a small customer...
  • Blog Post: Ask the Experts… any time

    I just sat through an “Ask the Experts” session on Exchange Online migrations at the Microsoft Exchange Conference , and there were some great questions asked. It got me to thinking… what do YOU do when you have a question? Search Bing /Google? Read TechNet or MSDN ? Read the Office 365 Service Descriptions...
  • Blog Post: Take advantage of your Office 365 Internal Use Rights

    In the past, MPN Partners with the Cloud Essentials and Cloud Accelerate had access to Internal Use Rights for Office 365. Now, however, all partners with a Microsoft Action Pack Subscription (MAPS) as well as Partners with a Silver or Gold competency all have access to free Internal Use Rights licenses...
  • Blog Post: Migrate from Gmail to Office 365 in 7 steps

    If you are doing a large migration from Gmail to Office 365, you will generally want to use a 3rd party tool that automates the process.  However, if you are migrating a small customer with a few mailboxes, it is quick, easy, (and free!) to do so manually). Here is how: http://technet.microsoft...
  • Blog Post: Office 365 New Features for December 2013

    Checking back in after a great holiday vacation, and wish all of our Partners a great 2014!!! Normally at the beginning of the month, I post a video and list of the O365 features that were released in the previous month, but December was relatively slow on new feature releases as our Partners, Customers...
  • Blog Post: Competing against Google for an Office 365 Deal?

    Our Q2 FY14 Google compete campaign was built for Microsoft partners specifically targeting SMB customers. It provides targeted demand generation materials to help guide you in 1:1 conversations with customers who are either considering Google Apps for Business or who have recently purchased Google Apps...
  • Blog Post: Office 365 New Features for November 2013

    November was another month full of updates for Office 365.  Partner Solution Consultant Jon Horner runs through the updates in the video above, and you can click through to the various announcements below. OneNote for Windows Store v2.1 A major update for OneNote for Windows Store now available...
  • Blog Post: Office 365 ProPlus Deployment for IT Pros

    If you are planning a rollout of Office 365 ProPlus (the client bits), make sure to head on over to Microsoft Virtual Academy to watch the Office 365 ProPlus Deployment for IT Pros Jump Start. The goal of this course is for the audience to learn about the IT Pro deployment features of Office 365 ProPlus...
  • Blog Post: Plan for your upgrade/migration to Office 365 with the Microsoft Assessment and Planning Toolkit 6.5

    As Steve Ballmer regularly reminds us, we are “all in” with the cloud here at Microsoft.  On the Partner Services team, we regularly assist our Partners with migrating their customers to the cloud, whether it is e-mail to Office 365 , managing clients with Windows Intune , or moving applications...
  • Blog Post: Ignite Webcast - Office 365 Midsize Business

    Ignite Webcast – Office 365 Midsize Business Download the Calendar Invite here Microsoft would like to extend to you an official invitation to the Exchange, Office & Office 365 Ignite Webcast for May 2 nd . Ignite Webcast – Office 365 Midsize Business What : We are excited to announce our latest...
  • Blog Post: Ignite Webcast - Understanding IP and URL Change Notifications for Office 365

    To sign up for this webcast please download and save the attached calendar invite below where you will find the Webcast Meeting information. Ignite Webcasts are online sessions led by Microsoft Office 365 Product Managers, Engineers and Support staff. The Ignite webcast series addresses Office 365...
  • Blog Post: Office 365 Mail Flow Guided Troubleshooter

    Several of the top Office 365 support issues that we see coming through support relate to mail flow.  As we discussed in this previous post , there are a number of factors (on both the sending and receiving end) that could contribute to slow e-mail delivery, e-mails that are not received, e-mails...
  • Blog Post: How to Demonstrate Office 365 to Customers

    In the past, it could be difficult to demonstrate the Office Server products (SharePoint, Lync, or Exchange) to prospective clients.  You had to setup up your own server, load some demo data, add some sample users, decide what to demo, and carry around a beefy laptop with enough RAM and hard drive...
  • Blog Post: SharePoint Online, External Sharing End-to-End (Ignite Webcast)

    Time/Date: Thursday, May 23rd, 2013 @ 10am PT (60 minutes) Description: SharePoint Online has a revamped experience for sharing documents, folders and sites. Users can now share with people outside the company using Guest Links (anonymous) and External Access (authenticated) invitations. And there are...
  • Blog Post: Ignite Webcast - Office 365 Deployment with FastTrack

    To sign up for this webcast please download and save the attached calendar invite below where you will find the Webcast Meeting information. Ignite Webcasts are online sessions led by Microsoft Office 365 Product Managers, Engineers and Support staff. The Ignite webcast series addresses Office 365 technical...
  • Blog Post: Troubleshoot Lync Online Sign-in Issues

    Another day, another awesome support troubleshooter from our experts on the Office 365 Support team. If your users are having trouble signing into Lync Online, head over to the: Lync Online Sign-in Guided Walkthrough at http://aka.ms/LyncSignIn . On December 3rd, we will also be hosting an Office...
  • Blog Post: Office 365 Mailbox Migration Strategies

    In the first of a 3 part series… Gabor Szatmari (Partner Solution Consultant with our team in Hungary) discusses the options for migrating mailboxes to Office 365, considerations for choosing a particular migration strategy, and provides an overview of basic and advanced migration methods. ...
  • Blog Post: Migrating File Shares to SharePoint Online

    ( Post courtesy Partner Solution Consultant Andre Kieft) It has been a while since I created a blog post, but recently I received a lot of questions and requests for advice on how to migrate file shares to SharePoint and use SkyDrive Pro (SDP). So I figured to create a blog post with the things you need...
  • Blog Post: Office 365 New Features for October 2013

    As Microsoft has transitioned from a company that releases products every three years to a Devices and Services company that releases features and updates on a regular basis, it is becoming more important for Partners to stay on top of what is available in the current release of Office 365.  ...
  • Blog Post: Deploying Office 365 Single Sign-On using Windows Azure

    In a cloud world, Single-Sign-On is becoming increasingly important, as users want to sign in to their applications with a single set of credentials, whether inside or outside of the firewall. Active Directory Federation Services is the glue that allows you to connect your on-premises Active Directory...
  • Blog Post: Planning and Deploying Office 365 Jump Start

    If you are an IT Pro that will be deploying Office 365, or a Microsoft Partner studying for the 70-323 Administering Office 365 exam,  make sure to head over to http://aka.ms/O365-CertJump to watch Ajinkya Pinto and Fulvio Salanitro (Partner Technical Consultants) share the information you need...