Our friends from the support team have started a new series on Windows Azure Diagnostics. If you have 5 minutes, check this video out and stay tuned for future posts in the series.
Windows Azure Diagnostics (WAD) enables you to collect diagnostic data from Cloud Services running in Windows Azure. WAD fulfills two new diagnostic gathering requirements introduced by the Windows Azure scale-out architecture:
Save diagnostic data that would be lost during a reimaging of the instance.
Provide a central repository for diagnostics from multiple instances. Using windows azure diagnostics, you can collect diagnostics data off of multiple instances at once
Original Post: http://channel9.msdn.com/Series/DIY-Windows-Azure-Troubleshooting/WAD-Intro
To sign up for this support webcast please download and save the attached calendar invite below where you will find the Webcast Meeting information.
Office 365 Support Webcasts are a critical program for relieving support issues and encouraging foundation technical readiness. The Support Webcasts are online sessions led by Microsoft Office 365 Support staff. The series is support focused and engineers should try to highlight the top issues and their resolution around the topic they pick. Sessions will consist of a mix of demos, live Q&A and slides. View the Ignite Site for more information about Ignite programs and webcasts. Be sure to see upcoming Office 365 Support Webcasts on the Ignite Events Page.
This support webcast will explain how the Hybrid Configuration Wizard and Hybrid Free Busy work. We will also dive into some of the common failures that occur and some of the changes that happen in the background.
This webcast will be led by Tim Heeney. Tim is a Senior Program Manager working on the Supportability team at Microsoft. He has held many roles within the support organization over the past seven years and now has a focus on Product Quality for Exchange Hybrid and Migrations. This is a great opportunity to join a discussion with our Microsoft presenters. Bring your questions!
Remember, to sign up for this webcast please download and save the attached calendar invite below. We are excited to see you there!
Presenter: Tim Heeney - Senior Program Manager on the Supportability team at Microsoft
Date/Time: November 5th at 9:00 AM Pacific Time. (1 Hour presentation)
Live Meeting Information: ......................................................................................................................................... Join online meeting https://join.microsoft.com/meet/v-joshto/F00T8BQY Join by Phone +14257063500 +18883203585 Find a local number Conference ID: 27579341 Forgot your dial-in PIN? | First online meeting?
Support Ignite Webcast - Hybrid Configuration Wizard and Hybrid Free Busy.ics
We’re please to announce the opening of registration for another Support Chalk talk. This month, Eric Fleck, from our Windows Store Developer Support team will spend some time giving you some tips and tricks around Enterprise Mobile Device Management.
The Windows Phone 8 Enterprise device management protocol documentation defines the processes which a Windows Phone 8 device will use to enroll and communicate with a device management service. In this talk we will be discussing diagnostic techniques to help developers identify common problems when writing a service which implements this protocol. Some topics we will cover are options for capturing network traces, analyzing XML payloads, and extracting encoded data. The demonstrations will only cover a portion of the time so there should be plenty of time to ask questions.
WHAT: Enterprise Mobile Device Management Implementation Common Issues
WHEN: November 13, 2013 11am-1pm PST
WHERE: Online Meeting
REGISTRATION: email Wsdsctreg@microsoft.com with the subject “November 13th Chalk Talk”. Meeting confirmation and logistics will be sent individually.
Hurry, space is limited to allow for interactive discussion! Please come prepared with your questions.
Your Partner Technical Services team has been working with our best support engineers to bring you a series of short videos on common technical questions or scenarios we receive. Below is another installment in this series. I think you’ll find it is well worth the 6 minutes of your time. If you have ideas or questions for future topics please post a comment or email us: email@example.com
This video tutorial demonstrates how to configure and use the Fiddler tool to troubleshoot HTTP protocol issues when using the Windows Phone Emulator. The tutorial specifically targets debugging a Windows Phone 8 app and demonstrates the steps used to troubleshoot HTTP Protocol issues. This video tutorial compliments the text based blog that has been published to our team blog: http://aka.ms/mghbsd
<Note: All of the content below is available in the Help Desk Troubleshooting Guide document that is provided as part of the Office 365 Change Management Guide for the Enterprise. Download that kit for some great templates to enable your rollout of Office 365>
This resource is for first-level help desk agents who support Office 365. It provides easy access to help topics and KB articles that will help you quickly resolve the most common issues that we’ve found Office 365 users encounter. You’ll also find tools and resources for additional troubleshooting.
When you receive a call from a user who has an issue, first identify the issue user is having or the task he or she is trying to accomplish. Then find the appropriate section in this document and use the tables to pinpoint the specific issue or task. Click the links for recommended articles that will help troubleshoot and resolve the user’s problem.
Click a category below to see the common issues and tasks for that area:
If you are an Office 365 administrator, for more information about support options see Get support for Office 365.
Common issues and tasks related to Office 365 sign-in are listed in the following table. If a user needs help with one of frequently mentioned scenarios listed below, click the link to display an article that provides troubleshooting or how-to steps.
I’m having trouble signing in to Office 365
I’m having trouble signing in to Lync
I’m having Outlook connection problems after an Office 365 upgrade
I forgot my password
I can't sign out of Office 365 web services
I see an error message "Your organization could not sign you in to this service"
How Do I…
How do I sign in to Outlook Web App?
How do I use the new sign-in page for Office 365?
Common issues and tasks related to Office 365 email and calendars are listed in the following table. If a user needs help with one of frequently mentioned scenarios listed below, click the link to display an article that provides troubleshooting or how-to steps.
I can’t receive email
I haven’t received the message that someone claims to have sent me
My message is taking a long time to arrive at its destination
I’m having email issues after a custom domain was added
When I try to access someone's mailbox folder, I see the error "Unable to open default folders-you do not have permissions to logon"
How do I set up Outlook for Office 365?
How do I move email and contacts into my new Office 365 account?
How do I connect Outlook Web App to other email accounts?
How do I forward email to another email account?
How do I use my current Office desktop programs with Office 365?
How do I set up email in Outlook for Mac 2011?
How do I set up Office 365 on my phone or tablet?
How do I use the Windows 8 Mail app with Office 365?
How do I check spelling in Outlook Web App?
How can I recover a deleted item in Outlook?
How do I manage some else’s email and calendar in Outlook 2013?
How do I allow someone else to manage my mail and calendar in Outlook 2013?
Common issues and tasks related to Office 365 file sharing with SkyDrive Pro are listed in the following table. If a user needs help with one of frequently mentioned scenarios listed below, click the link to display an article that provides troubleshooting or how-to steps.
I’m having trouble with the “Open with Explorer” command
I need to recover a deleted file
I’m running into storage limits
How do I update my profile to help people find me?
How do I post something to everyone?
How do I post something to a small group of people?
How do I share items in SkyDrive Pro?
How do I create a site?
How do I move a document from one library to another?
How do I synchronize a library to my computer?
How do I synchronize SharePoint content with Outlook?
How do I password-protect a page on my site?
How do I add an app to my SharePoint site?
Common issues and tasks related to Office 365 ProPlus desktop programs are listed in the following table. If a user needs help with one of frequently mentioned scenarios listed below, click the link to display an article that provides troubleshooting or how-to steps.
I’m having trouble installing Office 2013
Downloading Office 2013 is slow
Office 2013 or Office 365 setup stops responding
I see the error "Activation Error"
I see the error “Microsoft Office Subscription Error” or “Office Subscription Removed” or “No Subscription Found”
I see the error “Can’t verify the signature” during installation
I see the error “Internet Connection Required”
I see the error “A program needed by the Office Subscription service is not running”
I see the error “Microsoft Office Repair Required”
I see the error "Windows cannot find 'C:\Program Files\Microsoft Office 15\clientX64\integratedOffice.exe'"
I see the error "Something went wrong and we can't sign you in right now"
I see the error "Can't verify the signature"
I can’t install Office 2013 on Windows XP or Windows Vista
I can't install both the 32-bit and 64-bit versions of Office 2013
How do I create an Outlook Data File (.pst) to save my information?
How do I import Outlook items from an Outlook Data File (.pst)?
How do I uninstall Office 2013?
Common issues and tasks related to Office 365 web conferencing and online meetings with Lync are listed in the following table. If a user needs help with one of frequently mentioned scenarios listed below, click the link to display an article that provides troubleshooting or how-to steps.
I get an error when I try to sign in to Lync
I can’t connect to a Skype user
How do I set up Lync 2013 for Office 365?
How do I change my picture?
How do I add a contact in Lync?
How do I add an external contact in Lync?
How do I install and sign in to Lync for Windows Phone?
How do I install and sign in to Lync for iPhone?
How do I install and sign in to Lync for iPad?
How do I install and sign in to Lync for Android?
How do I call into a Lync meeting?
How do I make a Lync audio call?
How do I add audio to a Lync IM?
How do I set up a Lync meeting?
How do I change participant settings for Lync meetings?
How do I join Lync meeting with Lync Web App?
How do I join a Lync meeting?
If more advanced troubleshooting is required, administrators should start with the autochecks available in OnRamp. The autochecks are designed to deliver the most robust diagnostic information for deploying Office 365 and replace the Deployment Readiness Tool. Once you have used the autochecks to evaluate your overall deployment, you can use the tools below to troubleshoot specific areas of your deployment.
Office 365 Troubleshooting Tools
Office 365 Outlook Connectivity Guided Walkthrough
A guided walkthrough that helps you resolve connectivity or performance issues when you connect your Outlook client to an Office 365 mailbox.
Office 365 Community troubleshooting tool
A do-in-yourself troubleshooter that helps you find articles and tools related to a specific problem or question.
Office configuration analyzer
A downloadable tool for Help Desk personnel that analyzes several Office programs for common configurations that may cause problems.
Microsoft Remote Connectivity Analyzer (RCA)
A set of tools that test Office 365 DNS, sign-on, Exchange, and Outlook connectivity.
Microsoft Connectivity Analyzer
A downloadable client program that identifies connectivity issues between email clients and Office 365 or Exchange Server.
Microsoft Lync Connectivity Analyzer
A downloadable client program that determines whether Lync supports connections from Lync Windows Store app for Windows 8 and Windows RT, and from Lync mobile apps.
A set of tools that performs network diagnostics and collects system configuration, network configuration, and logging information for applications that are used to connect to Microsoft Office 365.
A tool for Active Directory administrators that performs discovery and remediation of identity objects in preparation for migration from on-premises Active Directory environment to Office 365.
Sample PowerShell scripts for Office 365 deployments
A collection of Windows PowerShell sample scripts can be used to automate a number of Office 365 deployment tasks.
Office 365 Troubleshooting & Diagnostic Tools
This wiki contains information about tools that you can use to help troubleshoot issues with Office 365 pre-upgrade. It also contains links to resources such as Microsoft Knowledge Base articles, troubleshooting videos, and TechNet Radio webcasts that show how the tools are used to diagnose and resolve specific Office 365 scenarios.
Fix Empty DisplayName Attribute for On-premises Mail-Enabled Groups
A script that verifies displayName property for mail-enabled groups.
Fix Duplicate User Principal Name for On-premises Active Directory Users
A script that enables you to export Active Directory users that have duplicate or empty user principal names so that you can correct and import them.
New Office 365 and AD FS/DirSync Information Available
Information about new Office 365 tools: Client Access Policy Builder, Office 365 Federation Metadata Update tool, and DirSync Count Total Synchronized Objects.
Office 365 URLs and IP address ranges
Information about the IP addresses and URLs that are used by Office 365 for enterprises cloud-based services.