Once again the Microsoft Services team is excited to bring you some training. This training, "Dynamics CRM 2011 Customizations", is based on real-life scenarios and questions that have been sent to us. This course will help non-developers learn how to extend the Dynamics CRM system through the built-in customization options. In this course you will learn how to add new entities, fields, forms, and many other options. You will also learn how to export, import, and publish customizations.