Premier Support Ireland

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  • Blog Post: Making them get IT

    You know it, but they just don't get it. You're on the front line on the IT team for your organisation, but the guys in suits at the shiny tables behind the glass doors don't see what you see on a daily basis. You live, breathe, eat and dream technology and IT systems, and you know how critical these...
  • Blog Post: Find Your Opportunity in the Cloud

    With all the promise of exciting innovation and improved efficiencies that are to come from the IT world’s evolution to the Cloud, there also comes a bit of fear and hesitation with where the journey will take us. We as human beings are pre-programmed to resist change in certain capacities as a...
  • Blog Post: Using System Center for IT Service Management

    “Providers of IT services can no longer afford to focus on technology and their internal organization; they now have to consider the quality of the services they provide and focus on the relationship with customers.” Last week Irish customers of Microsoft Premier Support Services gathered...
  • Blog Post: Microsoft Embraces the Consumerisation of IT!!

    A series of technology trends is leading to rapid progress and change in the technology we use at home, which in turn is influencing how we expect to use technology for work and driving the consumerisation of IT. As these technology trends converge with social and business trends, the role that technology...
  • Blog Post: Medieval Helpdesk...in 2011?

    Do your IT operations need updating? Your Premier Support Ireland team can help you and your organisation achieve first class operations in your IT environment by implementing Microsoft best practices that cover people, process and tools aspects to optimize the environment and prevent issues from...
  • Blog Post: Fix It Center Pro -- your own EASY button

    This message is for YOU. Yes YOU. We know who YOU are. Your team is overworked and understaffed, and sometimes it feels like it would be a miracle to know which end is up. Trying to prioritise attention to issues with the numerous IT projects on your plate is much like having to choose between dealing...
  • Blog Post: Feeling Neglected? Let the Microsoft Security Scanner Get You Back on Track!

    Do you ever feel like this? At work, your IT systems are state of the art. Your company makes it a budget priority to have the best computing tools available to stay ahead of the competition, and you appreciate working for a company that lives in the future, and not the past. What’s more...
  • Blog Post: How Can Service Catalogue and Service Mapping Help Me Stop Fire-fighting?

    Each day is a game of fire-fighting in your world as a systems analyst or manager in your organisation's IT department. Whether it’s faulty hardware or monitoring that’s been shut off and failed to signal critical alerts, you spend day in, day out wondering if your organisation’s ad...
  • Blog Post: AD Disaster Recovery: Can We Afford to Wait?

    If your home is within close proximity to an earthquake fault line, chances are you have accepted that you will experience an earthquake in your lifetime and have most likely purchased insurance to protect your home and belongings. And during these current times of recession, most of us have...