Knowledge Base articles move to TechNet and MSDN

Knowledge Base articles move to TechNet and MSDN

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Microsoft is moving its Developer & IT Professional primary support content (also known as Knowledge Base – or KB - articles) from http://support.microsoft.com Web site to MSDN and TechNet, respectively. This move is to ensure that Developers and IT Professionals will see support information in the places they would most likely to be looking for it – and so that other, relevant or associated information can be more easily exposed alongside it.

With this shift, you’ll see a number of changes:

·         All http://support.microsoft.com Web sites that provide support for IT Professionals and Developers will now be directed to MSDN or TechNet.

·         The initial implementation begins on February 17, 2009 with the pilot launch of 20 support articles (KBs) in English and Japanese. When the team is satisfied that major search engines are picking up these changes in search results (which should be no later than February 28, 2009), we will than add more than 55,000 articles in Chinese-Traditional, Chinese-Simplified, English, French, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian and Spanish.

·         Security/hotfix articles will not move to MSDN and TechNet immediately, although all IT Professional and Developer content will eventually move to MSDN or TechNet.

 

The ability to search Premier Online, the MVP portal or PartnerSource/ CustomerSource does not change as a result of this change.

Comments
  • Microsoft is moving its Developer & IT Professional primary support content (also known as Knowledge

  • Word today from Christopher Kilborn over at Port 80 that, as part of a larger initiative, Microsoft is

  • Couple of questions.  Right now I use a IE 'hack' that goes right to a kb article

    REGEDIT4

    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchUrl\mskb]

    @="http://support.microsoft.com/default.aspx?scid=kb;en-us;%s"

    Also we use search engines to do a targeted search of "site:support.microsoft.com" .  What impact will this change have on these two shortcuts that many use?

    Can you post up samples of these test articles so we can see if we can get the same functionality?

    There are times I want "just" the KB article content.  Will this still be possible?

  • Follow up question.  For those of us that have KB articles in blog posts, will these links still work with a redirect by MS?

  • I should have a sample article URL today or tomorrow.

    We will be redirecting all articles, so existing links anywhere will still work just fine.

    As to search site scoping, depending upon the product (developer or IT Pro), you'll need to do either site:technet.microsoft.com or site:msdn.microsoft.com

    As to "just" the KB content, what exactly do you mean?

    Chris

    FIN

  • Wondering if the new urls will be short and easy to remember and type?  e.g. now to go to some random kb I just type support.microsoft.com/kb/<article#>

    hopefully it's not going to migrate to the longer msdn or technet schemes

  • As to search site scoping, depending upon the product (developer or IT Pro), you'll need to do either site:technet.microsoft.com or site:msdn.microsoft.com

    There's no more specific key words so that I can target in on 'just' the KB articles?

    I want to search on 'just' the KBs please?

    technet.ms.com will get all the technet content.  I want to search just the KB article content.

  • Sorry, I realized I missed the fine print on the site scoping.

    site:technet.microsoft.com/kb

    site:msdn.microsoft.com/kb

    will scope down to just searching the KBs.

    WRT being able to just type in "URL/<article#>", and get the article you want, you will still be able to this, with a slight modification to the numbering schema to support KB article numbers beyond 999,999.

    They will be:

    http://technet.microsoft.com/kb/<article#>

    http://msdn.microsoft.com/kb/<article#>

    Chris

    FIN

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