Fra 1 juli stopper email support til partnere. Telefon support blir kun tilgjengelig for partnere som er sertifiserte. Partner Support Community tilbyr generell support og mer informasjon om forandringene.  I tillegg finner dere nedenfor typiske spørsmål og svar.

Microsoft Partner Network Support FAQ

1. 1.     What's changing with Microsoft Partner Network Support

Beginning July 1^st, 2013, email support will be phased out for all partners, and phone support will be limited to partners with competencies or Microsoft Action Pack subscriptions.   These phased out support options will be replaced by an RSC agent-supported forum in the Partner Support Community.

1. 2.     What is the Partner Support Community?

The Partner Support Community is an online support forum that is accessible to all Microsoft partners with an active membership.  In this community you can post questions and also see questions and answers from other partners.  The community is accessible 24/7 and available in 11 languages (English, Spanish, Portuguese, French, German, Italian, Russian, Korean, simplified Chinese, traditional Chinese and Japanese).

1. 3.     Why are you making these changes?

We are committed to continually improving our support options and ensuring partners get answers to questions quickly. The new support community is not restricted to business hours, giving partners the advantage of 24/7 support.

1. 4.     When will these changes occur?

These changes begin on July 1st, 2013.

1. 5.     How can I get answers to my Partner Network questions

 There are numerous ways for you to get fast answers to your questions

1. 6.     Microsoft Partner Network portal:

 Microsoft’s single location for partner related information. Here you can view the most frequently asked questions about Partner Network membership.

1. a.    Virtual Chat: An automated support agent designed to answer commonly asked questions

1. b.     Partner Support Community: Access the support community to get answers to questions about your Microsoft Partner Network membership. A Regional Service Center agent will respond to your question within one business day. You can also search the community to see if your question has already been answered.

1. c.    Live Chat (Partners with competencies or Action Pack subscriptions only)

1. d.     Phone (Partners with competencies or Action Pack subscriptions only)

1. 7.     What is changing with email support?

Email support for all partners is replaced by an RSC agent-supported Partner Membership forum in the Partner Support Community.  In addition to 24/7 support access in the community, we have received feedback from partners that they would like to view questions asked by other partners as well. As a result, the online Partner Support Community will replace the email support option. 

1. 8.     Why can’t I see the telephone number or live chat options anymore

Phone support and live chat options are limited to partners with competencies or Microsoft Action Pack subscribers

1. 9.     How can I call someone in Partner Network support?

If you have a competency or an Action Pack subscription, click the “Contact Microsoft Partner Network” link on any page on the partner portal. Click the phone icon to access a telephone number to contact your Regional Service Center. Alternately, you can click the live chat icon to connect with a Regional Service Center agent online.

1. 10.  How can I share my private information in the Partner Support Community?

In the Partner Support Community you have the capability to request private communication with a Microsoft resource within a forum.  This will allow you to share your information confidentially.

Learning Management for SharePoint 2013

Microsoft sin partner Elearningforce leverer Learning Management for SharePoint 2013, og ønsker å etablere seg i Norge ved hjelp av våre SharePoint partnere.

Vi har derfor gleden av å invitere dere til et webinar for å bli bedre kjent med selskapet og deres løsning.

Meld deg på her: SharePoint LMS 2013 launch webinar July 2nd

Litt om Elearningforce:

There is a high demand for LMS solutions based on SharePoint. The right SharePoint partner in Norway will have a unique opportunity to make a very interesting business case, with a profitable business plan and a chance to differentiate against their competitors. Elearningforce produce and deliver the leading SharePoint learning suite in the market, and our sales strategy is to build a channel to go to market. We have sold 200+ SharePoint LMS installations world wide (typically larger projects with 5.000-20.000+ users, and lots of consulting opportunities). We have strong Microsoft relations and last year we won the ISV partner of the year award. Today we have partners in 40 countries, but currently none in Norway.

Hei!

Takk for at du deltok på dagens MPN brief. Vedlagt ligger presentasjonen og har du noe innspill om dagens tema så gi oss gjerne tilbakemelding på det.

Dagens tema:

Advisory Services for Microsoft partners
Jan Madsen- Nordic PTS team

Lurer du på hvordan å utnytte dine Advisory Services support timer?
Advisory Services tilbyr support fra Microsoft sine tekniske konsulenter. De kan hjelpe deg med å finne de riktige løsningene og hvordan effektivt tilfredstille kundens behov. Jan Madsen fra Advisory Services skal fortelle om hvordan dere kan utnytte disse fordelene.

Managed Reseller Program (MS Club)

Nå er det får dager til 15 juni og deadline for å hente ut midline i Managed Reseller programmet. Hvis du er usikker på om du har midler tilgjengelig ta kontakt med din partner manager eller oss. Idag var siste brief før sommeren og neste møte blir andre onsdag i september. Agenda for høsten blir lagt ut i juli, så følg med.

Ha en fin sommer!

Kjære Microsoft partner

Vi ønsker å utfordre kunnskapen din å premiere en heldig vinner som består Pre-Sales Technical Specialist testen innen 15. juni 2013 med et Universal gavekort på 1000kr. Med andre ord, test deg selv i dag og se om du klarer å bestå en slik test.

Forskning viser at 72% av avtaler som man ikke lyktes med, mister man i løsningsfasen eller bevisfasen i en salgsprosess. For å øke sjansene for å lykkes med en salgsavtale, kan du benytte deg av gratis online opplæring og tester som er tilgjengelig for deg som jobber som teknisk selger. Opplæringen vil hjelpe deg med å forstå hvordan kundenes forretningsbehov kan løses med en Microsoft løsning, håndtere oppgradering/migrering og utrulling av ny Microsoft teknologi. 

Testen består av 50-60 spørsmål. Alt du trenger for å ta denne er en Live ID knyttet til den Microsoft partneren du jobber for.  

Pre-Sales Technical Specialist på Management and Virtualization, prøv denne linken: http://assets.msleap365.com/content/lpguid/htmh/CA7DB838D9C64EA9A7F2F5076C604617.htm

Pre-sales Technical på CRM 2011, prøv denne linken: http://assets.msleap365.com/content/lpguid/htmh/C1E81AFB77B845BC946851A91456EEA4.htm

Pre-Sales Technical på Business Intelligence, prøv denne linken: http://assets.msleap365.com/content/lpguid/htmh/A7CB578CB9514495AEB3C07316F9E596.htm

Logg deg inn og test dine kunnskaper i dag innenfor det området du jobber med.

Med vennlig hilsen
Cecilie Bratbak
Partner Skills Development Manager