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Help! My Live Tiles aren’t Working!

Help! My Live Tiles aren’t Working!

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“Hey!” the e-mail began. “My Live Tiles aren’t Working!  They are stuck!  Help!”

‘Hey!’ I thought.  ‘I know how to fix that!’

One of the coolest features of Windows 8.1 is Live Tiles.  Live Tiles update frequently with the information you care most about, whether it is Weather, News, Sports, Technology, or just your friends latest Tweet or Facebook status; Live Tiles will get you that information and display it in an easy to consume way on your Start Menu.


Live Tiles in Windows 8.1

Fortunately issues with Live Tiles are rare and rather simple to troubleshoot.  Some of this I have covered before (but not specifically in relationship to Live Tile issues) so please pardon duplicate info from previous blog posts.

    1.  Proxy Issues – if your internet connection is through a Proxy Server (usually a work laptop or desktop) and you have Windows 8 Live Tiles that aren’t updating you might want to try the steps listed here - Using authenticated proxy servers together with Windows 8 

      2.  Try using WSRESET.EXE ( I wrote about this in a previous blog)

      Windows 8.1 and The Nuclear Option

      wsreset.exe is a tool found in C:\%Windir%\System32\ that “resets the Windows Store without changing account settings or deleting installed apps”

      Simply run wsreset.exe as an administrator and the Windows Store cache is cleared, and you can try loading the store or purchasing an app again. 

      The quick way to open the Administrator Command Prompt in Windows 8.1? Right click the Start Button and select Command Prompt (Admin).


      After you run WSRESET.EXE in Windows 8 or Windows RT you will receive a message stating the Cache as been Cleared.  In Windows 8.1 the store will simply open.

      For more info The Windows Club has a very brief write up here How to Reset The Windows Store Cache

      3.  Try running the Windows 8/8.1 troubleshooting diagnostics.

      The apps troubleshooter can help resolve issues with apps not running correctly, or issues with the Windows 8/8.1 App Store. 

      Apps troubleshooter


        4Check the following Registry Key

        ( HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages)

        Ensure that SYSTEM has all the Rights selected as shown.


                    5. Try syncing your App licenses from the App Store.

          1. Open the Windows Store.

          2. From the Charms menu select the Settings option.

          3. Tap or click App updates.

          4. Tap or click Sync licenses.


          More Tips on Troubleshooting Live Tiles coming soon!



          • The Registry info was the bomb. That was my issue. Thanks.

          • Thanks.

          • The special permissions box is greyed out in registry. How can I check it?

          • That was the easiest thing ever. Thank you so much.

          • complete tweak about live tiles not working issue


          • Does your Winodws 8 systems stopped to update Windows live tiles, Here is the complete tutorial to bring back your live tiles,


          • When I ran WSRESET.EXE in cmd (admin) - I received the following message: “This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel.” This is the same message that I receive when I try to add a new user in "manage accounts." (I am the only user - part of admin group - running 8.1/64.) Tiles appear - they have updated info in them ... but nothing happens when I click them -- including the store app.

          • one more (related?) item ... when I ran the diagnostic - I also received the following output related to the permissions fix: Checking for %ProgramData%\Microsoft\Windows (A;OICIID;0x1200a9;;;AC) is not the correct setting. Resetting to (A;OICIIO;GXGR;;;AC) Reset result: FAIL

          • did you try to go to the apps window by clicking the "arrow down" in the start screen. My live tiles also stopped working, displaying only blank colored blocks. However, i could click on the desktop tile. So what i did was i went to the apps window (by clicking on the arrow at the lower left hand portion) and stayed there for 5 seconds, then went bank. The live tiles began displaying the icons.

          • thanks

          • This worked for me except the MSN weather tile. However, I re-installed it and it works now

          • This didnt work. When I open any apps from the start menu like maps or news they make an animation of opening and just dont open but they are saved in multitasking as if it were open but still wouldn't open

          • Everything I press that is a windows app wont open and will send me back to the desktop

          • PLZZZZ HELP
            I made my computer by installing Windows 8.1 32-bit onto a empty hdd

          • I tried all the options listed above without success, i tried other tips for other websites but still without any success.

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