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Windows 8.1 and the Nuclear Option Update#3

Windows 8.1 and the Nuclear Option Update#3

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In a previous blog post, I reviewed an issue some users were having launching the Windows 8.1 App Store.

You can find that article here – Windows App Store doesn't load after 8.1 Upgrade  You can also find an article I wrote about how to remove 3rd party Apps from Windows 8/8.1 using PowerShell here - How to Remove Windows 8.1 Store Apps with PowerShell when they won't go quietly.

These articles worked for many users, however a small, but vocal percentage were not able to resolve their issue using these simple steps.  I’d like to review for those users, what other options they have to resolve this issue.

In this post, I’m going to quickly review several other options you can take if you want to fix App Store issues with Windows 8/8.1.  I won’t cover them all, but I will be heavily editing this post in the future with further troubleshooting steps.

Option #1 – WSRESET.EXE

wsreset.exe is a tool found in C:\%Windir%\System32\ that “resets the Windows Store without changing account settings or deleting installed apps”

Simply run wsreset.exe as an administrator and the Windows Store cache is cleared, and you can try loading the store or purchasing an app again. 

The quick way to open the Administrator Command Prompt in Windows 8.1? Right click the Start Button and select Command Prompt (Admin).

CommandPromptAdmin

For more info The Windows Club has a very brief write up here How to Reset The Windows Store Cache 

Option #2 – Try running the Windows 8/8.1 troubleshooting diagnostics. 

The apps troubleshooter can help resolve issues with apps not running correctly, or issues with the Windows 8/8.1 App Store. 

Apps troubleshooter

appsdiag1

Option #3 – Try syncing your App licenses from the App Store.

  1. Open the Windows Store.

  2. From the Charms menu select the Settings option.

  3. Tap or click App updates.

  4. Tap or click Sync licenses.

appssync

Option #4 – The Nuclear Option.

The Nuclear Option is to Reset the PC. This is not an option that I recommend until many other options are eliminated (including many not in this article).

To Reset the PC, you have two basic options: (1) Refresh your PC without affecting your files. Or (2) Remove everything and reinstall Windows.

            To Refresh your PC without affecting your files:

  1. From the Charms select Settings, and then select Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Select Update and recovery, and then select Recovery.

  3. Under Refresh your PC without affecting your files. Click Get Started.

  4. Follow the instructions on the screen.

RefreshPC

To Remove everything and reinstall Windows:

  1. From the Charms select  Settings, and then select Change PC settings.

  2. Select Update and recovery, and then select Recovery.

  3. Under Remove everything and reinstall Windows, select Get started.

(I feel it is important to note here – this removes EVERYTHING from your PC, leaving only a fresh clean Operating System)

If you have other issues with Windows 8/8.1 you’d like me to cover, feel free to drop me a line, or comment below.

Dave

Comments
  • Thank you. I have not been able to find all these options anywhere.

  • I too didnt find any of these options.

  • I've got a headache of a problem. I'm marked as Administrator on my Dell netbook (I'm the only user), I've got UAC controls turned off, I turned off Windows SmartScreen, I even have a billing account added, and STILL I get a message popping up reading that I need "administrative privileges" in order to install Windows 8.1 from the Windows Store. I've tried numerous fixes, but nothing seems to work. =( My laptop shows on Dell's website to be upgradable to Windows 8.1, but I just can't seem to get it there. Any helpful hints you could provide?

  • hy I install the windows 7 using usb and it installed successfully but when i try to install windows xp or windows 8.1 it says there is error before boot from usb can u help me

  • I have the same problem as Huli...i have a newdell laptop i'm the amministrator,i can install all programs i want but i can't update windows from 8 to 8.1...could you help me? thanks a lot

  • Thanks so much I could just kiss you for fixing my computer!

  • @huli: you need to turn UAC on, otherwise the store won't work

  • I get the same error and I have tried a lot of things....

  • Brand new laptop, Win8 Pro 64bit. Installed the required update to make 8.1 appear in store - after running the fixit to fix windows update! Then set 8.1 update downloading/installing. 30% in, failed. I mean come on!

  • I successfully logged in with another account that I setup as an admin on the PC and that worked. I hate it when MS does things like this :@

  • FYI Refresh also removes all installed software like office, Adobe products, games, 7 Zip, to just name a few.

  • Neither of the nuclear option work for me. I tried refresh, reset, restore, every possible thing. I am so disappointed now.

  • To try and solve the Windows Store issue I have tried wsreset.exe but without success and am now attempting to "Refresh my PC". It says "some files are missing" and my "Windows installation or recovery media will provide these files". How can I do that, as I downloaded both 8.0 and the upgrade to 8.1? I bought an 8.0 backup DVD, so tried inserting that but keep getting the message that it is not valid! HELP!

  • Tried everything here (including a "refresh" but not a complete reset) and nothing worked on my Surface RT 8.1. I called Microsoft support and they solved the problem! The solution was (1) create a new, LOCAL (non-Microsoft) user account, (2) switch back to your old user account and DISCONNECT it from your Microsoft account, and then (3) switch back to the newly-created local user account and connect it to your Microsoft account. I have to fix all of my preferences and settings after doing this, but the Windows Store now works!

  • I can confirm that was Chris has just mentioned works perfectly, The solution was (1) create a new, LOCAL (non-Microsoft) user account, (2) switch back to your old user account and DISCONNECT it from your Microsoft account, and then (3) switch back to the newly-created local user account and connect it to your Microsoft account. I have to fix all of my preferences and settings after doing this, but the Windows Store now works!

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