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Something happened and the install of Windows 8.1 can't be completed. (And now you're annoyed)

Something happened and the install of Windows 8.1 can't be completed. (And now you're annoyed)

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A friend of mine called me in a panic because his Samsung tablet wouldn't upgrade to Windows 8.1. 

Every visit to the Windows Store he was offered the Upgrade, but each attempt to upgraded ended in the error below:


Sometimes this error will read "Something happened and the Windows 8.1 could’nt be installed. Please try again. Error code 0×80240031"

 Fortunately, this was a relatively simple fix.

First open up the Command Prompt as an Administrator: 


At the Command Prompt type the following commands one at a time:

'net stop wuauserv' hit enter

'net stop bits' hit enter


Now browse to the C:\Windows\Software Distribution folder and delete all the files and folders inside. 

 You may be told files are in use, if so, restart your device, and run the commands above again,

but this time make sure the Windows Store app isn't open.

Now back to the Command Prompt and type the following commands one at a time:

'net start wuauserv' hit enter

'net start bits' hit enter


Now open the Windows Store.  It should look like this:


Try the Upgrade again... It should start downloading like the below: 


 Enjoy Windows 8.1!

  UPDATE #2 - If you are still having issues after trying these steps, please check out my article Windows 8.1 and the Nuclear Option for additional steps.






  • When I type in the command it says "The service is not responding to the control function"

    Please help.

  • Thanks alot!!!! i almost thought everything was messed up in my new laptop!

  • To my opinion it is a shame that users have to bother about such nasty and stupid things. An update should really just do what it has to. I never have such nasty problems with my linux systems. And they run just smoothly all the time...

  • This didn't work for me either.  It did force it to fully download and postponed seeing the error so quickly, but it is still there.

  • I can't thank you enough!!

    worked like a charm

  • I too had this message displayed.

    I tried the above suggestions, but to no avail.

    The solution I found was to log in to my Microsoft account at www.live.com, and open my "Account Settings" by clicking on my account name in the right hand corner of the window.

    In my "Settings" page, under "Overview", I selected "Edit Security Info". This took me to the "Security Info" section.

    Under "Trusted Devices", I selected "Remove all the trusted devices from your account".

    After a short while, the system I was trying to upgrade from 8.0 to 8.1 displayed a notification that the machine needed to be "Trusted". After opening "Action Center" and "Trusting" the system, the Windows 8.1 upgrade proceeded normally from the Windows Store.

  • You are awesome.  I tried so many different things to get past that error that proved unsuccessful.  then I came across your article and it worked like magic.  I was shocked.  thank you so much!!!!!!!!!!

  • Thank you so much for your useful tip. first time i tried didn't worked, so i closed app store and tried again

    1- did  the command

    2- deleted files inside folder

    3- empty recycle bin

    4- run command again

    5 opened app store and click download

    6- yay downloading

    worked on my laptop and PC , so thank you again

  • Yes it worked, thanks, but I cannot believe that at this point in time I need to go into the command prompt and enter this kind of thing.  I thought that, finally, this version of Windows would be the good one.

  • I downloaded the 8.1 upgrade and now my touch screen doesn.t work.

  • i tried first command , it said access denied

  • Thank you so much for your clear steps. I followed them and the process started from scratch, which gave me hope. When I got nearly to the end, just before restarting, I got the same message as before:

    "Something happened and Windows 8.1 couldn't be installed. Please try again. Error code: 0x80004005" There are two options Tray again or Cancel install

    I made my own third option: Give up and stay with Windows 8.0

  • i tried doing the thing int he command prompt in admin mode  but it said an error

    "this service is not responding to the control function"... any ideas how to deal with this?

  • If you could help, when I write either net stop wuauserv stop or start (same with bits) it said "This service is not responding to the control function" if anyone could email me please comment or something. I will be forever in your

    debt. Thank you

  • "First open up the Command Prompt as an Administrator: "

    I've had this computer about a week, having upgraded from XP. How do you open up the Command Prompt as an Administrator? My start screen doesn't look like yours!

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