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Something happened and the install of Windows 8.1 can't be completed. (And now you're annoyed)

Something happened and the install of Windows 8.1 can't be completed. (And now you're annoyed)

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A friend of mine called me in a panic because his Samsung tablet wouldn't upgrade to Windows 8.1. 

Every visit to the Windows Store he was offered the Upgrade, but each attempt to upgraded ended in the error below:


Sometimes this error will read "Something happened and the Windows 8.1 could’nt be installed. Please try again. Error code 0×80240031"

 Fortunately, this was a relatively simple fix.

First open up the Command Prompt as an Administrator: 


At the Command Prompt type the following commands one at a time:

'net stop wuauserv' hit enter

'net stop bits' hit enter


Now browse to the C:\Windows\Software Distribution folder and delete all the files and folders inside. 

 You may be told files are in use, if so, restart your device, and run the commands above again,

but this time make sure the Windows Store app isn't open.

Now back to the Command Prompt and type the following commands one at a time:

'net start wuauserv' hit enter

'net start bits' hit enter


Now open the Windows Store.  It should look like this:


Try the Upgrade again... It should start downloading like the below: 


 Enjoy Windows 8.1!

  UPDATE #2 - If you are still having issues after trying these steps, please check out my article Windows 8.1 and the Nuclear Option for additional steps.







  • That worked!  I've been going crazy for days!

  • Followed instructions. It did not work.

  • Perfect! Thanks!

  • Thank you it worked >.<

  • Still having issues.   I'm on a domain, I know that blocked me from installing Office 365.   I'll try removing computer from domain and trying again.

  • I *genuinely* appreciate all the effort that went into this potential fix.  However, this *must* be said:  Microsoft has it's head so far up its ass that it can see out its own mouth.  This update to 8.1 should be seamless.  Instead, there are thousands of people on the net searching for solutions to problems created by Microsoft's "upgrade assistant" (e.g., the supposed problem with iTunes "Remove authorized PCs".  Here's what I consider to be a reasonable question about that problem:  Why should the status of iTunes even be relevant to ones ability to install an update to Microsoft's OS?

  • Thanks!  Things seem to be moving along nicely now.

  • Thank you Mr. Dixon this method does work thanks again.

  • Many thanks for this! Was ready to smash my face into laptops screen trying to sort the update out. Worked perfectly for me! So again, thank you thank you thank you

  • Worked like a charm!

    Many thanks, kind sir, your article was of immense help.

  • Nope, doesn't work. Thanks for playing.

  • I'm having a different problem. I can get the thing to download and install. But when it restarts to complete the update, I get an error 0.0000x...

    When I try to download the ISO and update -manually- per Paul Thurrott's supersite instructions, the application starts but then it tells me it can't connect to the internet! Ideas?

  • Thank you, you just saved our jobs!

  • Thank you!

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