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Quick Fix: Unable to discover Windows Server 2008 R2 Print Servers with OpsMgr 2007

Quick Fix: Unable to discover Windows Server 2008 R2 Print Servers with OpsMgr 2007

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toolsignWhen using a System Center Operations Manager 2007 R2 server, after import the Management Pack for Windows 2008 Print Servers you may find that it’s only discovering Print Servers for Windows 2008 and not for Windows 2008 R2 servers.

So what’s going on?  Well there’s no Management Pack for Windows 2008 R2 Print servers as it’s only officially available for Windows 2008 Print servers (the non-R2 kind).  The reason is that the Windows Server 2008 Print Server MP pack version of Microsoft.Windows.Server.2008.PrintServerRole.Discovery uses this query to discover this role:

SELECT Name FROM Win32_ServerFeature WHERE Name = "Print Services"

This doesn’t work for R2 versions because the Print Server role name as per the Server Manager is "Print and Document Services"

Fortunately there’s an easy fix from our very own Kevin Holman.  He created an amended version of the Print Server Windows 2008 Management pack and offers it over on his blog below:

http://blogs.technet.com/b/kevinholman/archive/2010/11/10/how-to-monitor-print-services-on-server-2008-r2.aspx

His version supports the discovery of Windows 2008 R2 print servers by changing the query as follows:

SELECT Name FROM Win32_ServerFeature WHERE Name = "Print Services" OR Name = "Print and Document Services"

Hope this helps,

Zia Zaidi | Senior System Center Support Engineer

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Comments
  • Someone from the SCOM team needs to go see someone at the print server team and give them a serious kick in the ass.

    This is NOT rocket science, how long is 2008 R2 out?

    Get it together print server team, you are letting the bigger team down...epic fail!

  • Is there ever going to be support for clustered 2008 R2 Print Servers?  Even with Kevin's modified MP in place, clustered print servers show up as "NOT MONITORED"

  • The Fix come out with SP1 Scom 2012!!!

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