The System Center Operations Manager Support Team Blog

This is the OpsMgr 2007 blog for the Microsoft support team. If you were looking for the SCOM 2007 or MOM 2005 blog then you are in the right place.

How to troubleshoot gray agent states in System Center Operations Manager 2007 and System Center Essentials

How to troubleshoot gray agent states in System Center Operations Manager 2007 and System Center Essentials

  • Comments 6
  • Likes

KB Just an FYI that we just published a new Knowledge Base article that describes how to troubleshoot issues where an agent, management server or gateway in System Center Operations Manager 2007 or System Center Essentials 2007 and 2010 is in a gray state.  Or grey state, depending on your location and preferred spelling.

The article is way too long to post here but below are some of the scenarios it covers:

Scenario 1:
There are only few agents that are impacted and they report to different management servers. Agents stay in this state all the time. Clearing the agent cache helps in resolving the problem temporarily. However the problem comes back after a few days.

Scenario 2:
There are only few agents that are impacted and they report to different management servers. Agents stay in this state all the time. Clearing the agent cache doesn’t help.

Scenario 3:
All the agents reporting to one particular management server/gateway are grayed out.

Scenario 4: All the agents reporting to one particular management server flip-flop from gray to healthy and healthy to gray state intermittently.

Scenario 5:
All the agents reporting in the environment keep flip flopping from gray to healthy and healthy to gray state intermittently.

and much much more.  If you ever find yourself having to troubleshoot OpsMgr 200 or SCE then this article is a must read.  Check out the following new KB for all the details:

KB2288515 - Troubleshooting gray agent states in System Center Operations Manager 2007 and System Center Essentials

J.C. Hornbeck | System Center Knowledge Engineer

clip_image001 clip_image002

Bookmark and Share
Comments
  • very nice site well done the info is great.

  • Great Post I found it very informative and would love to read more about it thank you.

    http://abb-workouts.com/

  • A lot of info in such few words. Good article

  • What do you do for an standing ovation? You can only do so much with out your reader getting over-load.

        www.epicweightliftingroutines.com

  • Great site.  Thanks for sharing.  I'm also looking for information on female infertility cures.

    www.femaleinfertilitycure.com

  • Thanks for a good read. I enjoyed the opinions of your bloggers as well as your own. I will visit often.

Your comment has been posted.   Close
Thank you, your comment requires moderation so it may take a while to appear.   Close
Leave a Comment