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  • Blog Post: Introducing the new Service Manager Integration Pack Activities

    *Note that the information in this article is based on the Beta of this Integration Pack and is subject to change.  This information will be refreshed when the Integration Pack is RTM. The table below explains the Activities that are available with the new Opalis 6.3 Integration Pack for Service...
  • Blog Post: Opalis 6.3: System Center Service Manager Cross Service-Desk Interoperability

    It’s only natural that a new Service Desk solution should have to interoperate with an existing Service Desk solution. The reason for this should be pretty obvious: Everyone in IT uses the Service Desk pretty much every day. So migrating is bound to present certain challenges as a new, modern system...
  • Blog Post: Opalis 6.3: Getting Started with the Service Manager Integration Pack

    Overview If you are going to work with System Center Service Manager via the Opalis Service Manager Integration Pack, then you had better learn how to interact with Service Manager Activities. But what exactly is an Activity? There exists some confusing terminology that we need to resolve before...
  • Blog Post: Webcast – Customizing Service Manager and Opalis

    (Cross-Posted for Adam Hall from the System Center Blog) This is a live demo by Travis Wright (Service Manager) and Jim Pitts (Opalis) recorded in Berlin at TechEd EMEA. Travis and Jim’s session was very well received, so we grabbed them and made them do it again straight after! In this demo, Travis...
  • Blog Post: Opalis 6.3 release–Talking to Jim Pitts about the SM and DPM IP’s

    As part of the release of Opalis 6.3, I popped around the engineering teams and did a quick interview with the Program Managers. In this interview, I talk to Jim who is the Program Manager for the SM and DPM IP’s and also the release manager for Opalis 6.3. Enjoy!    Adam Hall    ...
  • Blog Post: Opalis 6.3: System Center Service Manager Driven Hyper-V VM Provisioning

    Overview The dynamic provisioning of virtual machines is probably one of the most requested scenario for Opalis. There appear to be many reasons for this. Some are just looking to automate the routine, mundane and error-prone tasks associated with repetitively building requests for new Virtual Machines...
  • Blog Post: Opalis – Add a User to a Service Manager Review Activity

    This scenario came through my inbox recently, and what looked like a fairly straight forward runbook turned out to have a couple of gotcha’s in it. The scenario requested was to pick up the affected user of a Change Request, and make them part of the approval process.  In Service Manager, this means...
  • Blog Post: Opalis 6.3: CMDB Automation with System Center Service Manager and Opalis

    You shouldn’t be shocked to discover that System Center Service Manager has a CMDB. A CMDB is at the beating heart of any Service Desk solution… a very basic definition of Change Management is the process which maintains the CMDB. Service Manager provides for various ways one can build an...