This one’s really more of a tip that you need to configure the URL in the Opalis Integration Server – Client Console before you can use the Operator Console button, but just in case you forget and see the "No Operator Console URL configured" error then here’s where you set that up: ===== Symptoms You have installed the Operator Console according to the Opalis Integration Server Administrator Guide, however when you choose the Operation Console button in the Opalis Integration Server – Client...

Marcel Zehner over at SCSMFAQ.ch has recently built and made available a new Opalis integration pack for SCSM! For now it includes three new workflow activities: Auto-close Resolved Incidents Auto-close Resolved Problem Export Unsealed Management Packs For all the details and a download link see the following: http://blog.scsmfaq.ch/2011/03/29/opalis-integration-pack-extension-for-service-manager/ J.C. Hornbeck | System Center Knowledge Engineer The App-V Team blog: http://blogs.technet.com/appv...

I am going to document and publish all the Opalis demos that I did at MMS, providing a description of what the scenario was and details on how I built it. The idea is to help you understand the process we go through, and give you ideas. You will always need to work through your own process and add in more steps for your environment In this first demo, we did a simple scenario of allowing a non-administrative user to initiate a server restart, whilst capturing the event in Service Manager, taking...

As per the first post in this series, this article documents a demo that we did at MMS last week. In this demo, I showed how we could automatically add a newly deployed server into the DPM protection cycle.  This is a very simple demo, with only 4 activities! The complete runbook looks like this.   As per all the other demos we do, we are showcasing one segment of a greater process, so we are using a Custom Start to pipe in the information that would typically come from an in-flight process...

Wondering why your favorite 3rd party Opalis Integration Pack isn’t being updated?  Well rest assured that it probably is, according to Adam Hall, Sr. Technical Product Manager for Opalis.  Check out his notes on the topic and send him some feedback on any IP you’re waiting to be updated over on the System Center Team blog . J.C. Hornbeck | System Center Knowledge Engineer The App-V Team blog: http://blogs.technet.com/appv/ The WSUS Support Team blog: http://blogs.technet.com/sus/ The SCMDM...

If you’ve ever said to yourself “Wow, I sure wish I knew more about all the really cool things Opalis could do” or “I wish there was a site that had all the best Opalis resources all in one spot” then I’ve got just the site for you.  It’s the Opalis Survival Guide and it’s over in our TechNet Wiki.  It includes things such as: An overview of the product Product documentation The version history Blog and community resources Wiki and KB articles And much much more.  If you work with...

This scenario came through my inbox recently, and what looked like a fairly straight forward runbook turned out to have a couple of gotcha’s in it. The scenario requested was to pick up the affected user of a Change Request, and make them part of the approval process.  In Service Manager, this means making them a reviewer in a Review Activity inside a Change Request. So the basic process looks like this: Monitor for a Change Request (CR) Take a look at the CR and compile a list of all associated...