I've been working within Microsoft for nearly 10 years now, concentrating on support around networking technologies and connectivity. This involves a great deal of network trace analysis and crash dump debugging combined with an array of other troubleshooting methods. I've looked at more network traces than I care to remember and have seen many thousands of customer network environments, fixing problems from Exchange to SQL to Unix interop to Office 365 connectivity. My exposure to these variety of customer environments, problems and scenarios gives me a unique view of how Software interacts and connects and I hope to get some of my methods and findings across here.