Office Web Apps 2013 SharePoint search previews fails randomly

Office Web Apps 2013 SharePoint search previews fails randomly

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Issue:

Document preview for SharePoint 2013 search and document library's randomly give error "To start seeing previews, please log on by opening the document"

 

Cause:

Since our embedded viewer will not actively authenticate users, it depends on the previous authentication info on the same connection. In IE, a new tab or a new
window will likely launch a new process, i.e. a new TCP connection will be used.  In Chrome and Firefox, seems all browser windows/tabs use one TCP connection. That is why embed view always work in Chrome and Firefox but not in IE.

 

Workaround:

There is no known workaround to this issue.  But the preview feature can be turned off.

From SharePoint server, login as a farm administrator and launch SharePoint management shell

enter this command:

Remove-spwopibinding -action "imagepreview"

 then answer "Y"  (default) and that should remove all 18 image preview bindings for search

The key final step is perform a full crawl.  Only crawled content will have the new binding setting applied.  (This is generally true for any change with Office Web Apps bindings and search:  a crawl must be done to apply changes.)

What are we doing about this?

The fix was included in the April 2014 cumulative update for SharePoint 2013.

Comments
  • Hello,

    any news on that, do we know if it is going to be part of the next CU ?

    Thx

  • Any Update on this ? What SU after Sp1 needs to be installed

  • What KB article is assigned to this?

  • is the workaround to use Chrome then?

  • I'm also looking for an update on this issue. Reading through the most recent CUs it doesn't appear to been fixed. We have SP1 installed and it is still an issue.

  • We too are still experiencing this issue with Mac OSX Safari users. Can someone please provide an update on the status of this?

  • thanks

  • thanks

  • Is this issue resolved now in April 2014 CU?

  • I would also like to know if this has been resolved.
    Thanks.

  • This does not appear to have been fixed, i am running Nov release CU and i still have no preview in the search results available to me, what's happening?

  • ANY update on this...? This is really annoying for our users and does not really help with adoption of Sharepoint technology. :(

  • Is there a fix coming soon in new CU for this? Thanks

  • How can this still be an issue.... both products from Microsoft and no solution yet!?

  • hopefully there is a solution for this problem soon...

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