Issues after installing PowerPoint 2003 update KB2464588

re: Issues after installing PowerPoint 2003 update KB2464588

Dirk — Fri, 20 May 2011 07:44:17 GMT

Indeed same result. Hotfix doesn't solve the freezing problem. My colleagues will kill me soon. Please Microsoft SOLVE THIS ISSUE!!

Thx!

re: Issues after installing PowerPoint 2003 update KB2464588

PruTech — Tue, 10 May 2011 21:43:13 GMT

I just installed the lastest update, but PPT 2003 is STILL freezing.

re: Issues after installing PowerPoint 2003 update KB2464588

The Microsoft Office Sustained Engineering Team — Tue, 10 May 2011 19:26:08 GMT

blogs.technet.com/.../may-2011-office-security-update-release.aspx

Please note this fix is now part of the May 2011 Public Update

re: Issues after installing PowerPoint 2003 update KB2464588

Michele — Sun, 08 May 2011 01:52:20 GMT

After downloading the hotfix, PowerPoint presentations that I had created after I downloaded update KB2464588 had OK backgrounds but were still freezing. So I contacted Microsoft. Their solution was identical to that offered by Matt/mbalonso above. Unfortunately, some of the slides in the presentations were corrupt and I had to fix them (bullets, graphics). But I'm now back in business.

re: Issues after installing PowerPoint 2003 update KB2464588

Karen — Thu, 05 May 2011 17:47:54 GMT

PROBLEM IS BACK -- background disappears & powerpoint freezes up. The hotfix worked fine last week on my pc after I removed the security update from Add & Remove programs. HOWEVER, the problem is back again today and downloading the fix is not working. When I enter the password for the self-extracting utility and click ok, what I entered disappears and it continues to ask for the password. Any assistance will be greatly appreciated.

re: Issues after installing PowerPoint 2003 update KB2464588

Catherine — Wed, 04 May 2011 21:58:26 GMT

The hotfix does fix the background image problem (which was a big issue for us, since hundreds of people in our organization create PPT presentations using our company templates on a regular basis) - BUT - it did not fix the freezing problem.

THIS IS A MAJOR PROBLEM. It is preventing users in my company from doing a big portion of their work.

How to programmatically install the PowerPoint 2003 hotfix related to KB2543241 and KB2464588

Office Deployment Support Team Blog — Wed, 04 May 2011 19:59:37 GMT

If you have installed the KB2464588 update for Microsoft PowerPoint 2003, which is related to Microsoft Security Bulletin MS11-022, you may be aware of/experiencing the following known issues:

When you open presentations that contain layouts with background images in PowerPoint 2003, an error may occur. When the error occurs, you receive a message that states that some contents (text, images, or objects) have corrupted. You can determine what content has been lost by viewing the layout, but not by viewing the slide content. Items that were removed will display a blank box or a box that contains "cleansed."

The KB2543241 hotfix was created to alleviate these issues. The following steps can be used to install the KB2543241 hotfix in a manner that is conducive to an enterprise environment (i.e., via command line, silently, and requiring no user interaction):

1) Extract the MSP file from the KB2543241 executable, by using a command line similar to the following ("C:\KB2543241" is an example of a path where files could be extracted to):

<path> \office2003-KB2543241-ENU.exe /C /T:C:\KB2543241 /Q

2) Attempt to silently install the KB2543241 MSP file, generate a verbose installation log, and suppress reboots using a command line similar to the following (change "/QN" to "/QB" to display only a basic progress indicator):

%windir%\System32\msiexec.exe /P C:\KB2543241\POWERPNT.msp REBOOT=ReallySuppress /L*V C:\KB2543241\KB2543241.log /QN

3) Check the end of the verbose log file (i.e., KB2543241.log) for a return code. A value of zero indicates success with no further action required. A return code of 3010 also indicates a successful installation of the MSP file, but a reboot is required to complete the update process.

4) See msdn.microsoft.com/.../aa368542(v=vs.85).aspx for additional info on Windows Installer return/error codes.

5) Machines with Windows Installer 4.x and later (Windows 7 ships with Installer 5.x) contain functionality provided by the MSI Restart Manager. The design of the MSI Restart Manager is to reduce required system restarts caused by required files being in use during a maintenance mode or update process.

6) With the MSI Restart Manager, if a file that is to be updated is held in use by another process or application (i.e., PowerPnt.exe), that application is restarted in order to allow for an "on the fly" update.

7) This has the potential to cause issues with open Office applications, which may be unexpectedly restarted. To prevent applications from being restarted, a command line similar to the following can be used:

%windir%\System32\msiexec.exe /P C:\KB2543241\POWERPNT.msp REBOOT=ReallySuppress MSIRESTARTMANAGERCONTROL=Disable /L*V C:\KB2543241\KB2543241.log /QN

8) It is important to note that if the MSI Restart Manager is disabled, a reboot is suppressed, and Office files to be updated are in use, changes to files will not occur until after the machine is rebooted (this would be a scenario where the log file ends with a return code of 3010).

9) See the following articles for additional info on the MSI Restart Manager:

Using Windows Installer with Restart Manager msdn.microsoft.com/.../aa372466.aspx

MSIRESTARTMANAGERCONTROL Property msdn.microsoft.com/.../aa370377.aspx

10) For further information on the KB2543241 and KB2464588 updates & hotfixes, see the following blog posts, articles, and bulletin:

Office Sustained Engineering and Release Team Blog post, "Issues after installing PowerPoint 2

re: Issues after installing PowerPoint 2003 update KB2464588

mbalonso — Tue, 03 May 2011 11:23:27 GMT

So I posted a comment yesterday that contained my solution to the issue but for some reason it is not showing up. The following is what worked for me and allowed me to get our users access to their corrupted PPTs.

Disclaimer: I accept no responsibility if there are any adverse reactions (e.g. all of your computers explode, etc). However, if it works - which I suspect it will - please feel free to send all "props" in this direction :)

1) Open PowerPoint program. NOT a powerpoint file; just the program. If you don't show a blank ppt when you open it, you've done something wrong.

2) Go to Insert->Slides from files

3) Browse to the affected PPT

4) Check the "Keep source formatting" box in the lower left corner.

5) Click "Insert All"

6) Click Close.

7) Delete the blank slide at the beginning of the email

That should about do it. Again, this worked for all of my users who were running Win XP w/Office 2003.

Good luck.

Matt

re: Issues after installing PowerPoint 2003 update KB2464588

The Microsoft Office Sustained Engineering Team — Mon, 02 May 2011 19:34:15 GMT

@Ian, I would recommend calling 1.866.PCSAFETY and creating a case. We have not seen reports of issues with Excel, so your assistance in helping provide envrionment data, sample documents and reproduction steps will be helpful to identify any potential issues.

re: Issues after installing PowerPoint 2003 update KB2464588

Ian S. — Mon, 02 May 2011 19:17:44 GMT

Is anyone having very similar problems with Excel 2003? I am having a very hard time finding any useful information beyond vague recommendations to "uninstall the update" without any specifics as to which update or whatever. MS doesn't seem to have a KB on the Excel issue either, great exposure on the Powerpoint problem, found the answer in five minutes, but Excel is a mystery and I am getting reports of problems here at work with Excel 2003 users on WinXP