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September 2013 Office Update: Targeting and Repeated Offering

September 2013 Office Update: Targeting and Repeated Offering

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Since the shipment of the September 2013 Security Bulletin Release, we have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).

We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates.

We have received escalations related to targeting for the following KB's.  


  • Security Update for Microsoft Office SharePoint Server 2007 (KB2760589)


  • Security Update for Microsoft Office 2007 suites (KB2760411
  • Security Update for Microsoft Office 2010 (KB2767913)


  • Security Update for Excel 2003 (KB2810048)
  • Security Update for Microsoft Office Excel 2007 (KB2760583
  • Security Update for Microsoft Office Excel Viewer 2007 (KB2760590
  • Security Update for Microsoft Office 2007 suites (KB2760588


  • Security Update for Microsoft Office 2013 (KB2810009) 64-Bit Edition

 Non-Security Updates:

  • Update for Microsoft PowerPoint 2010 (KB2553145)
  • Update for Microsoft PowerPoint Viewer 2010 (KB2553351)

 Please inform us of any other KB's where you are experiencing multiple re-installation offers or missing installations from deployment products.



  • Microsoft have fixed the problem.

    This is what I did: Make sure the updates are installed, if hidden unhide them and check for updates again, may take two attempts for updates to not appear again, but after checking for updates second time round it doesn't list those updates anymore.

  • I am having the same problem with kb2760411, kb2760583 and kb2760588 repeatedly wanting to reinstall, even though it says it was installed successfully each time. This has been happening for the last few days. When do you expect to have this problem fixed?  

  • I think I found a fix for my repetitive requests to reinstall updates microsoft Office 2007 kb2760411, kb2760583 and kb2760588.  Go to check for windows updates and once your system checks for any updates it will come back and tell you there are no updates and it will  not prompt you again to install these updates.....

  • Hi

    In your List is Office 2003 not mentioned?

    Here are the KB's

    Security Update for Excel 2003 (KB2810048)

    Security Update for Windows 7  (KB2676562) - (KB2859537) - (KB2872339)

    These Updates are installing every time I restart Windows? Hiding these Updates doesn't work.

    Checking for new Update seems to be stuck in a loop, and if I choose to uninstall these Updates shows me no more Updates are Installed.

    The most annoying affect is, that my PC sometimes freeze for second. After checking for a Solution, I see Microsoft is working on this particular Bug. Great but how long do I have to wait?

    best regards from an Office-User

  • Just worked for me (Windows 7 Ultimate N SP1). Thanks.

  • haven't fixed 411, 588, nor 583, - still re-installing and still frustrating !!!!

  • Still trouble here in Denmark, hoping you just haven't gotten the update rolled out here you, as I haven't gotten the KB27.. updates yet, and can't install the last 2 updates (service pack 2 for Microsoft Office 2010(KB2687455) 32bit) and (Microsoft PowerPoint 2010 (KB2553145)32bit) Neither can update, and the PowerPoint one keeps trying, but failing. it is impossible to upload office files to email, because it doesn't recognize the program...

  • These repetive updates are still happening and worse still you cant uninstall them as Windows does not recognise them as being there even though the update was supposed to be successful. Causing the computer to run like a three legged dog.

  • KB2810048 also fits this pattern as well as two others listed above.

  • I've had multiple notifications of updates 2760411 & 2760588 since Tuesday.

    Checking for updates this morning, Saturday, I get informed "None Available"

    I have the above two installed 3 times now do I just leave them or installant 2 of them?

  • When do you plan on fixing this problem with updates KB2760411, KB 2760583, and KBKB2760588. You either need to remove those faulty updates before sending through ones that work or notify everyone that you have fixed them so we can unhide them for installation. Really, the moment you found out they were faulty they should have been removed, this is truely incompetent for a SECURITY update.

  • I haven't been able to open Word or PowerPoint docs since September 9th.  I did a System Restore to the last update on September 8th.  Now I can open the Word & PP docs.  Microsoft - WTH???  Stop it already and fix the problem.  Don't update my computer anymore until you can figure this problem out.  You might as well drive me to the Apple store.  I won't buy a PC again.

  • The problem now seems to be fixed. I checked this morning and the hidden ones were not there and when I checked for updates it didn't want to install them again.

  • I tried posting this last night but evidently my post didn't go thru.

    Do the duplicate updates created by this problem need to be uninstalled?


  • Please update the KB894199 about the re-release patches or detection logic, as well as update technet.microsoft.com/.../ms13-sep with a new version indicating the patches have been re-released.  Most IT pros don't have time to search dozens of individual product blogs to find out when a patch is re-released, the two locations above are central resources.

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