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The September 2013 Out-of-Band Public Update release for Office is now live. There is 1 non-security update available for download through Microsoft Update.
To fix the disappearing folder issue affecting Outlook 2013 users
On this blog and elsewhere, we have received reports of file type associations missing after installing KB2589275.
After installing this update, some users have reported they are unable to open files by double-clicking them, that the file type icons have changed, and that they must go to the application to open files.
We are aware of this issue, and we have been recommending the steps below to correct the problem. We're rolling this up to a blog post to improve visibility and to net in folks who may not understand "File type association" and similar language of software complexity.
You may see this dialog box when trying to double-click to open files:
You may also observe some of the icons related to Office files have changed. Some users have reported the file type icons turn orange, some report the file types appear blank or without the normal Microsoft Office icons.
This happens because the Operating System has lost the association between a file type and the application that it is supposed to open it. This does not change the file, this only affects the relationship between the operating system and the applications associated with the documents. in practical terms, it means that the typical double-click action will fail when trying to open files.
There are several options available to repair this issue. Each will restore Office products to a fully functional state. These are permanent fixes rather than having to revert to opening files inside the applications.
1. Use "Open with..." From any file missing its extension, right click and select "Open With", and then select "Microsoft Office Client Virtualization Handler." This will restore the file type to the application. In some cases, you will see "Microsoft Application Virtualization DDE Launcher." Select this option to restore the file type associations. You can also use the "Choose Default Program..." option, select the same option from that list to permanently restore the file type association to the correct Microsoft Office application.
2. In some cases, you may also need to repair the Office 2010 Starter Edition installation to restore all file types. In this case, visit add / remove programs, select Microsoft Office Starter 2010, and select "Change" from the menu bar.
You will be asked whether you want to repair your existing installation. DO NOT SELECT "Remove all Office user settings related to this product" if you wish to keep your settings on the local computer. Click yes when you are ready. It will take a few minutes to complete, and afterward you should be able to open files from your computer using a double-click action.
If you are unable to open files after performing these operations, please contact Microsoft support at http://support.microsoft.com, or http://answers.microsoft.com/en-us/office.
Since the shipment of the September 2013 Security Bulletin Release, we have received reports of updates being offered for installation multiple times, or certain cases where updates were not offered via Windows Server Update Services (WSUS) or System Center Configuration Manager (SCCM).
We have investigated the issue, established the cause, and we have released new updates that will cease the unnecessary re-targeting of the updates or the correct offering of these updates.
We have received escalations related to targeting for the following KB's.
MICROSOFT SECURITY BULLETIN MS13-067
MICROSOFT SECURITY BULLETIN MS13-072
MICROSOFT SECURITY BULLETIN MS13-073
MICROSOFT SECURITY BULLETIN MS13-074
Please inform us of any other KB's where you are experiencing multiple re-installation offers or missing installations from deployment products.
This issue has been corrected with an update described in the link above, and has been delivered as an automatic update via Microsoft Update. If you are still experiencing this issue, please re-run Microsoft Update, check for updates, and ensure you are on the latest versions of each package.
Shortly after publishing the September Public Update, we received notifications of a potential issue with Outlook 2013 after installing the non-security update KB2817630. Based on those reports we immediately removed the patch from Microsoft Update - within 3 hours of its release. If you haven’t already downloaded or installed the patch, you will not have these problems or be offered the problematic patch.
In contrast to what has been reported, MS13-068 is not the cause nor is it affected by this issue.
This blog post will describe the problem and explain how to fix it. It also reminds users what to do if a Patch Tuesday update causes issues.
We are very careful with Public Updates given their wide and rapid proliferation. We regret any inconvenience caused by this update, and we are hopeful that this information can help you restore productivity in Outlook products.
Due to a version incompatibility between outlook.exe and mso.dll, a mismatched reference to a data structure causes the “Minimize” button in the navigationpane to render incorrectly, typically extremely large to the point that the navigation pane is "invisible" to the user. The issue only manifests when incompatible versions of outlook.exe and mso.dll exist on the system.
If both versions are earlier (lower) than 4535.1000, or both versions are later (higher) than 4535.1000, the problem does not manifest. If one file is updated but the other is not, the problem is evident. The incompatible state is created by installing either the September Public Update OR the August Cumulative update, but not both. Users of MSI-based products that have automatic updates enabled are those that are most likely to have encountered the issue.
Office 2013 Click-to-Run products are not affected.
Said differently, only MSI installations of Office or Outlook 2013 are affected. These are volume-license installations typically found in businesses thatpurchase licenses in volume.
Each version of Office installed, such as viewers, standalone client products, Office suites with MSI-based installations, etc., will receive the update. We haveseen reports of some users needing to remove the update 2 or 3 times. This is because the system has product ID’s for multiple installations of MSI-basedOffice products.
Two updates can get a user into this state. Installing the September Public Update delivers an updated version of mso.dll without updating outlook.exe, resulting in the incorrect user interface.
We are also working on re-publishing the September Public Update with the correct versions of both mso.dll and outlook.exe to ensure users with automatic updates enabled will receive the correct fix. We will update this blog with further information as our schedule develops.
When you encounter trouble with a Public Update, you can always contact us at http://support.microsoft.com. You can call Microsoft directly at 1-866-234-6020. Alternatively, please contact our community network at Microsoft Community or visit Microsoft Support for access to extensive online self-help resources.
The September 2013 Public Update release for Office is now live. There are 36 security updates (7 Bulletins), and 80 non-security updates available for download.
MICROSOFT SECURITY BULLETIN MS13-067
MICROSOFT SECURITY BULLETIN MS13-068
MICROSOFT SECURITY BULLETIN MS13-075
MICROSOFT SECURITY BULLETIN MS13-078
To improve content controls and general stability and performance:
To improve interactions with IE, content controls, interactions with Anti-virus filtering, and general stabilityand performance:
To improve interactions with video, and general stability and performance:
To improve user interface, interactions with the operating system, and general stability and performance:
To improve the English lexicon, and spelling updates:
To improve interactions with IE, touchpads, the user interface, and general stability and performance:
And the junk e-mail filters...