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Issues after installing PowerPoint 2003 update KB2464588

Issues after installing PowerPoint 2003 update KB2464588

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Some users have contacted Microsoft support (and found their way to the blog comment feature) to ask for a remedy to the background images issue identified in the KB article relating to our PowerPoint 2003 April 2011 Public Update.

We had mentioned earlier that we intended to make a hotfix available as quickly as possible to address the situation. We have now posted an update to fix this issue. The KB article is here, and the download is here. You can manually download and install or deploy the fix. The new KB number is 2543241.

In our June Public Update release, we will release the update through the Automatic Update channel, where any remaining users will be updated with the changes.

  • The hotfix does not fix my ppt freezing problem. My ppt does not have any background images. It is a plain white background.

  • What about Powerpoint 2002? When do you expect to publish a hotfix for 2002 users?

  • @Carol, have you contacted Microsoft support to raise this issue? (1-866-PCSAFETY), we have not been able to reproduce an issue like this internally, and your call may help us address any remaining issues.

    @Stefan, we're looking into a solution for XP as well. Stay tuned (this week) for updates. Apologies for the delay.

  • We are having this same issue with Powerpoint 2007.  Uninstalling "Security Update for Microsoft Office PowerPoint 2007 (KB2464594)" solved the problem.  Is there a similar hot-fix to use with Powerpoint 2007?

  • This patch is the English version, can be installed for the Italian version?


  • I received a link to the hotfix for KB: 2543241 but I noted this is a ENU (eg. English).

    Can I apply surely this hotfix to a Office 2003 Italian? or the hotfix could be used only for an en-us version?

    Kind regards

  • I received a link to the hotfix for KB: 2543241 but I noted this is a ENU (eg. English).

    Can I apply surely this hotfix to a Office 2003 Italian?

    Kind regards

  • After applying the hotix PP opens my pot file with background images properly. However, I still have the freezing problem, too.

  • I have installed the hotfix (KB2543241) but this still has not resolved my problem.  We are running Windows XP SP3 and Offcie 2003 SP3.  When we try to open an existing presentation that was created only last week.  Some of the slides have data imported from Excel and whenever you try to move this data Powerpoint hangs.

    I can get around this by copying and pasting the data into a new file but i lose all the formatting

    Is this the type of error Microsoft are trying to fix?

  • @Carol - I am in the same possition as you.  

    I first tried deleting the update (KB2464588), that didn't work, then I downloaded and installed the Hotfix (KB2543241).  And that didn't solve the problem either.  I've tried other tricks mentioned (disable spell checking, looking for background images, etc), but that has not solved my issue.  My powerpoint 2003 still freezes on files that have no background.

    I guess a call to the number mentioned will have to happen later today.

  • @Nick, Claudio - yes the update is global and should install on non English versions.

  • We are investigating the reported issues of PowerPoint 2002, 2003 and 2007 freezing, and we will continue to update the blog with plans to address that issue.

  • Thanks, I go to try

  • What a terrible mess.

    Why does the new hotfix not actually state or reference the previous problematic KB?  Even in the prerequisites it only states PPT 2003 SP3.

  • I have deinstalled also all other MS office related security updates from 15th April, and powerpoint seems to be back to working fine again without reinstalling powerpoint entirely.

    I am frustrated, this problem caught me while I was under pressure having to create an executive presentation - which was delayed ....

    Greetings from Germany.

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