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Cannot Open Office 2003 Documents Protected with RMS

Cannot Open Office 2003 Documents Protected with RMS

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Starting on December 11, 2009, customers using Office 2003 will not be able to open Office 2003 documents protected with the Rights Management Service (RMS) or save Office 2003 documents protected with RMS. The following error message may be displayed when attempting to Open RMS Documents using Office 2003:


"Unexpected error occurred. Please try again later or contact your system administrator"


This symptom affects Office 2003 products used in conjunction with RMS, including Word 2003, Excel 2003, PowerPoint 2003 and Outlook 2003. It does not affect Office 2007.


We are working to resolve this issue as quickly as possible and we will provide customers a solution as soon as we can.   Any new updates and we will post the information here.

  • Dear Sir,

    The problem is still not resolved. Please at the very least give some paid solution so that we can access the important files which were having these restrictions earlier.


  • @avk789

    may this help you


  • Dear Sir,

    Did you find some solutions for opening this documents?

  • All excel & word documents take a lot longer to open and even sometimes do not even open...i'm not sure if its the HP Printer 3600N i installed

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