Using Office 2010, have something you want to tell Office? Maybe you're having trouble finding something in the UI or have a specific suggestion on how we can improve a feature. Or, maybe there's something you love and you want to make sure we know about it so that we keep it in the product. The best tool to use to give us feedback on the Office 2010 (Technical Preview) is called Send-a-Smile.
Hello and welcome to Office 2010! My name is Amanda and I am a Program Manager in Office, on my team we build Feedback tools, including Send-a-Smile. My job is to ensure the Office user has the opportunity to provide feedback (likes and dislikes) about their Office 2010 experience and then route this information to the right people on the Office teams. The teams use this information to make decisions regarding feature designs and to help prioritize bug fixes.
Where can I get Send-a-Smile? Send-a-Smile automatically installs with Office 2010, you’ll see two icons added to the notifications area of the taskbar over by the clock: a Smile to click when you want to give us positive feedback and a Frown to click when there's something you don’t like. On Win7, you may need to go specifically add them to the list of icons you want to see in the taskbar.
Do we actually read the comments? Absolutely! In fact we’ve already taken fixes to the product, which future downloaders of the Office 2010 (Technical Preview) will benefit from. Let me walk you through the process from sending a comment to someone on the Office team reviewing the comment.
How does one submit a comment? As previously noted, the Send-a-Smile tool installs along with the Office 2010 (Technical Preview). After the installation is complete, you will see the Smile and Frown icons in the taskbar.
Clicking on the Smile or Frown will launch the Send-a-Smile tool.
There is a text box to type your comment, and optionally you can include a picture of your screen and your e-mail address (so that we can contact you if necessary.) The screenshot is a really interesting and useful part of the feedback... especially where the UI is concerned. But, of course, you can just send the text if you'd rather. After you click “Submit”, off your feedback goes to Microsoft...
Where does the Smile or Frown go after you click submit and see the envelope fly away? Who reads my Smile or Frown comment?
The comment goes into a database here at Microsoft. Based on the comment text, we automatically group “tag” the comments by team and by feature. This helps get your comment to the appropriate team as quickly as possible.
An internal website has been created specifically for these comments. The Office teams use the website to review all the comments “tagged” to their team and features. While reviewing the comments, the teams have the option to give the comment a status to help categorize and later follow up on specific comments.
This feedback mechanism has already had a big impact on the product. Bugs have been identified and fixed. And of course, the many positive comments we receive help us not to tinker with the things that it seems we've gotten right.
We cannot guarantee that we'll act on every comment (which would be impossible anyway since many of the comments directly contradict other comments), but we can promise that we read them, consider them, and use them to help make decisions about the product.
The long and short of it all this, when you have feedback please click on the Smile and Frown icons...we are listening and love to receive feedback on the Office 2010 (Technical Preview). This is the most direct way for anyone in the world to get their feedback heard by the right person, with none of the barriers usually associated with trying to give feedback to a big company (phone trees, "customer service representatives", etc.)
My smile/frown went away. I found the forum and posted my comment about not being able to find or restore the Outlook 2010 undread folder there. However, I thought you might want me to use the smile/frown which has "gone away." How do I get it back?????
You have remove (IMPORT/EXPORT) menu on Account tab?
we seriously need this option !!!!!!!
In access 2007 we can use DNG images as images. I have a database that use this kind of images, and I can not use them in access 2010. I would like to use this feature with this new version.
please add " would you like to import your pst backup or account and settings ? " question into the initial intallation process . it will be helpfull for a new fresh install for older office users.
For years you guys have forced computer users of all walks of lives to get used to your weird user interfaces, and now you are pushing them to relearn the juggled-and-then-juggled-some-more interfaces that you have "designed" because the boatload of features that are pushed into the office suite was beyond the old UI, eh? Why don't you try simplifying this crap, and let people add the features that they need, and not try to find the few buttons they need among zillions of silly icons? Is there a sane person among Microsofters that can really think worth their seats?
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Just loaded 2010 yesterday. after struggling to import data from 2007, Outlook is very slow to respond. Not what I expected at this point in development. I would like to provide additional feedback but the Smiles and Frowns utility did not load.
I cannot find that face thing on my laptop.
Here is my feedback, though.
I was recently using Word, and was about to print it and submit it, when I realized I had forgotten to spell check. I think something that would really be helpful is to by default have a feature so that when you press the 'x' to close word, a dialog box asks you if you want to spell check (but it should only pop up if there are red lines, of course). The box would be similar to the "Do you want to save?" box. The only problem would be that you could face having two dialog boxes before closing. I still think that would be a great feature, or something like it. Perhaps you could have two popups, but have one in the center and one on the side. You could also possibly have it so that when someone hovers over the 'x' button, it would have a small popup (sort of like if you hover over a window in the taskbar, it shows you a small shot of the contents of that window). Finally, maybe you could just have a tiny alert box (one that we don't have to cancel) appear every few minutes and ask if you want to spell check.
When I right Click in word the prompt shows up then quickly disappears, I have tried to highlight then right-click but the error persists. If you could please tell me how to fix this or if you could resolve this error in an update I would greatly appreciate it.
I don't think I will be installing office 2010 based on my experience of not being able to download it twice, and, then once installed (hours later), it just sat at the logo trying to do something and excel never came up. I tried word too and nothing.
We are on a 128 kbps line, yes, kbps not mbps and it is not for us.
One nice thing was it uninstalled very fast and without a hitch.
I'm testing with Access 2010 Runtime and found a problem with my VBA code throwing a series a "Internal error (#0051) errors in a particular spot in the code.
These all have to do with my setting the Left and Width properties of a tezxt control. This works fine in Access 2003 and Access 2007.
On the form, I have an area for firstname, middlename and lastname. But my database occasionally contains the name of a corporation (rather than a person), and the corporation's name is located in the lastname field in the database.
When I detect this situation, I dynamically adjust these three textbox controls as follows:
1) I set the Visible property of the firstname and middlename controls (and their labels) to False.
2) I set the Width property of the lastname control (and its label) to about 50% larger than it was previously.
3) I set the Left property of the lastname control (and its labels) to a slightly smaller number so it will fit in the designated spot on the form.
When the program then detects a database record with a person's name, all the above actions are reverse so everything looks like it did in the first place.
Each setting of the Left and Width properties throws error 51 (Internal error) when running Access 2010 Runtime.
To Whom It May Concern:
I recently downloaded Office 2010. Outlook, Word, Excel
and PowerPoint constantly crashes without warning. No data is saved or retrievable after the program crashes. It is very frustrating. In my opinion, Office 2010 should be released at this time.
Do you have to download it every single time that you use it. I would love to have this but it makes me download it everytime that I use it.
I like office 2010, except for one thing... Outlook. Outlook won't sync with a windows live, that's right--windows live. I have the outlook connector and it's updated, but I still get the same errors every time I start Outlook. Why hasn't this been fixed?
I can't find the simple "Convert -> Table to text" ANYWHERE in 2010. I've looked all over. Doesn't matter that I have the entire table selected.
What the hell is it with making common operations difficult-to-impossible to find? That's no improvement.