Using Office 2010, have something you want to tell Office? Maybe you're having trouble finding something in the UI or have a specific suggestion on how we can improve a feature. Or, maybe there's something you love and you want to make sure we know about it so that we keep it in the product. The best tool to use to give us feedback on the Office 2010 (Technical Preview) is called Send-a-Smile.
Hello and welcome to Office 2010! My name is Amanda and I am a Program Manager in Office, on my team we build Feedback tools, including Send-a-Smile. My job is to ensure the Office user has the opportunity to provide feedback (likes and dislikes) about their Office 2010 experience and then route this information to the right people on the Office teams. The teams use this information to make decisions regarding feature designs and to help prioritize bug fixes.
Where can I get Send-a-Smile? Send-a-Smile automatically installs with Office 2010, you’ll see two icons added to the notifications area of the taskbar over by the clock: a Smile to click when you want to give us positive feedback and a Frown to click when there's something you don’t like. On Win7, you may need to go specifically add them to the list of icons you want to see in the taskbar.
Do we actually read the comments? Absolutely! In fact we’ve already taken fixes to the product, which future downloaders of the Office 2010 (Technical Preview) will benefit from. Let me walk you through the process from sending a comment to someone on the Office team reviewing the comment.
How does one submit a comment? As previously noted, the Send-a-Smile tool installs along with the Office 2010 (Technical Preview). After the installation is complete, you will see the Smile and Frown icons in the taskbar.
Clicking on the Smile or Frown will launch the Send-a-Smile tool.
There is a text box to type your comment, and optionally you can include a picture of your screen and your e-mail address (so that we can contact you if necessary.) The screenshot is a really interesting and useful part of the feedback... especially where the UI is concerned. But, of course, you can just send the text if you'd rather. After you click “Submit”, off your feedback goes to Microsoft...
Where does the Smile or Frown go after you click submit and see the envelope fly away? Who reads my Smile or Frown comment?
The comment goes into a database here at Microsoft. Based on the comment text, we automatically group “tag” the comments by team and by feature. This helps get your comment to the appropriate team as quickly as possible.
An internal website has been created specifically for these comments. The Office teams use the website to review all the comments “tagged” to their team and features. While reviewing the comments, the teams have the option to give the comment a status to help categorize and later follow up on specific comments.
This feedback mechanism has already had a big impact on the product. Bugs have been identified and fixed. And of course, the many positive comments we receive help us not to tinker with the things that it seems we've gotten right.
We cannot guarantee that we'll act on every comment (which would be impossible anyway since many of the comments directly contradict other comments), but we can promise that we read them, consider them, and use them to help make decisions about the product.
The long and short of it all this, when you have feedback please click on the Smile and Frown icons...we are listening and love to receive feedback on the Office 2010 (Technical Preview). This is the most direct way for anyone in the world to get their feedback heard by the right person, with none of the barriers usually associated with trying to give feedback to a big company (phone trees, "customer service representatives", etc.)
Not sitting in front of my machine with Office 2010
Sat in front of my work machine with 2007 installed on it and realized there was something that I really missed...
I spend a lot of time keeping up with tech news via RSS and Outlook's support for RSS has always made me very happy. One thing I'm feeling like 2010 is missing is the "View Full Article" link at the top of the post. I miss that in 2010... maybe the functionality is there, but it isn't apparent enough for me to see it right away and that might be a bad thing.
I use Publisher every day. It is a key component in our production facility. Downloaded 2010 Publisher and was extremely surprise that on the floating "Measurements" box the line spacing diologue was missing. You can still use the Measurement menu to tweek the text but you cannot change the "leading" without having to go to menu at the top. I had hoped that the paragraph dialogue would have been added as well to allow you to add space above and below a paragraph without having to to the menu as well.
The very first thing I find is that there are 2 major issues with Outlook 2010.
1) My domain username does not match my email address (username=First Name, Email Address is First Inital Last name) and therefor took a long time (almost 5 minutes) to connect to my Exchange 2010 server and set up the Exchange account. However, since I usually use it in PoP3 mode (I haven't gotten DA working yet) It refuses to accept the fact that it can run in PoP3 and won't accept my very valid credentials. It keeps asking for my password no matter what I put in. In 2007, I had zero issues with this and for checks I logged in to OWA with zero issues.
How can I uninstall Send a Smile?
Hi Office 2010 team,
I'm using the Beta that's available now and sofar ran into two issues:
- in Excel there's a problem with nested IF formulas. It won't accept the code according to the help description, but if I enter the code in the Excel 2003 I still have running and then open the file in Excel 2010 again, it does accept it! Doens't sound like a big problem, but it needs fixing
- In Outlook 2010 it won't remember the default selected program to open an attachment with (say a PDF), which is annoying cause everytime you need to select the software from the list.
That's it sofar. Otherwise a stable and useful beta! And I like 2010 alot better than 2007...
I found an experience where if you only install one component (like powerpoint 2010) and you leave the rest of your 2007 installation, the Send a smile component disables outlook from connecting to an exchange server. Uninstalling the 2010 product resolves the issue.
Since it hasn't been fixed in Excel 2003 or 2007, perhaps someone could put this in for me to fix in Excel 2010?
There is an undocumented, silly limit on the number of non-contiguous ranges that can use identical settings for Validation. Documented here:
Seems that SaS is not installed with the "Home and Business" version. IMHO it is a good tool for the beta, would like to have it (to report some bugs!)
Is a separate download of SaS available??
I am unable to install due to "Error 2203."
@sjaak500 thank god somebody thinks like me. thanks for the help man. got the key eventually .. ffs its smileys and frowns everywhere. whats up with everybody ?
How do I make sure I send my contact information with my comments? I think I clicked past the first Send-a Smile screen asking for that information.
Hey guys, is there a way to disable that Send a smile or send a Frown feedback tool?
The aero view makes the content on my touch screen (a new Acer monitor) temporarily disappear.
This also happens to Word 2007 and probably all programs.
Just Uninstall Send a Smile like you would any other program that you have installed, in the Control Panel.
Guys, have you looked on the control panel, under uninstall or change programs? There's the option to uninstall the send a smile thing.