Unable to KMS activate Office running on Windows 8.1 or Windows Server 2012 R2

Unable to KMS activate Office running on Windows 8.1 or Windows Server 2012 R2

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ISSUE:

When attempting to activate Microsoft Office running on Windows 8.1 or Windows Server 2012 R2 clients using KMS activation, the activation fails with an error code 0xC004F074.

Running ospp.vbs /dstatus shows the following output:

LICENSE NAME: Office 15, OfficeProPlusVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15,VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOB_GRACE---
ERROR CODE: 0x4004F00C
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the valid grace period.
REMAINING GRACE: 29 days (43178 minute(s) before expiring)
Last 5 characters of installed product key: GVGXT

Running ospp.vbs /act shows the following output:

LICENSE NAME: Office 15, OfficeProPlusVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
Last 5 characters of installed product key: GVGXT
ERROR CODE: 0xC004F074
ERROR DESCRIPTION: The Software Licensing Service reported that the product could not be activated. No Key Management Service (KMS) could be contacted. Please see the Application Event Log for additional information.

The application event log will show an event ID 12288 containing an error 0x8007000D.  You can also run the following command-line from an administrative command-prompt to determine the issue:
x86:
cscript "c:\Program Files\Microsoft Office\Office15\ospp.vbs" /dhistorykms

x64
cscript "c:\Program Files (x86)\Microsoft Office\Office15\ospp.vbs" /dhistorykms

 

MORE INFORMATION:

This issue occurs due to a change made to the activation engine of Windows 8.1 and Windows Server 2012 R2 that prevents KMS host running on down-level operating systems from activating these clients.  Microsoft has published a hotfix to address this issue.  This hotfix has to be applied to all down-level operating systems that are running KMS Host.  No update to hosts running on Windows 8.1 or Windows Server 2012 R2 is needed.

 

RESOLUTION:

Download and install the appropriate hotfix from the Microsoft Knowledge Base Article:
http://support.microsoft.com/kb/2885698

Comments
  • There's no link available for Windows 8.1!

  • An Office KMS Host running on Windows 8.1 or Windows Server 2012 R2 does not need to be updated.  It can successfully activate all client systems out of the box.

  • i downloaded the file kb2885698 but its saying the update is not applicable to the computer. im running server 2012 r2 standard

  • Hi,

    We have KMS host running on 2012R2, and we are unable to activate Office 2010 clients running on Win7 :/

    Clients with 8.1 and Office 2013 activate just fine  - any idea what is the problem?!

  • B,G

    No hotfix is required for Windows 8.1 or Windows Server 2012 R2.

  • chavv,

    Please ensure that you are running the Office 2010 KMS Host (www.microsoft.com/.../details.aspx) on the Windows Server 2012R2, in addition to the Office 2013 KMS Host.

  • Not sure I understand?! Initial issue states that "activate Microsoft Office running on Windows 8.1...fails" - which is the case with me after upgrade from Windows 8 to Windows 8.1 (activation was OK on, but after upgrade a re-activation was required ... which failed!). But then you say that for Windows 8.1 no hot fix is required. So how do I get it to work then? I'm running Office 2013 Professional Plus.

    Thanks.

  • BigDaddy,

    The hotfix from the Microsoft Knowledge Base Article:support.microsoft.com/.../2885698 needs to be applied to the KMS Host and not the client.  Please apply the appropriate hotfix from the KB article to your KMS Host server.

    Thanks

  • Your the Man.. This just solved my issue that I have spent many hours on.. Thanks..

  • i cant get u guys there is no update for win 8.1 in that link pls help

  • Mani, no update is required to Windows 8.1 or Windows Server 2012 R2, thus there is no link for it.

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