The installation of the Office 2013 Click-to-Run version may appear to hang at "10% - Configuring..." when installing from a network share.

The Click-to-Run installation uses a service to manage the virtual file system during the intial portion of the setup process (up to 10% in the installation user interface progress screen), and the remainder of the process involves tasks required to integrate with Windows and cache the files onto the local hard drive. At 10%, because Windows Installer hands off additional task to the service, the System account (interactive Session 0) manages the remaining processes to install Office. This means that the System account needs access to the share or location where Office installation files are contained.

You will need to add the "Domain Computers" group to the network share to successfully install. To do so:

  1. Right click on the folder where the Office installation files reside and choose Properties.
  2. Click on the Security tab and then edit the Group or user names field by clicking on the Edit tab.
  3. Click the Add tab and type in Domain Computers under the “Enter the object names to select” box and click Check Names.

An example of the added group is Domain Computers (CORP\Domain Computers); where "CORP" should reflect the name of your domain. If you have multiple domains in your environment, you will need to add each one.

By default, the group has the following permissions: Read & execute, List folder contents and Read.


We recommend running the Office 2013 troubleshooter to clean up the failed installation, prior to attempting the network installation again.