Seth calls out a number of functions that most people could use to become more productive.
Seth calls these out to call people to learn how to use the technology at their fingertips.
He asks "Can you imagine someone who works in a factory that processes metal not knowing how to use a blowtorch?"
Helping your people get the most from their technology is critical. It's a shame that it's often the training budget that gets cut first.
Also critical to closing the "productivity divide" is making sure that your people have the technology they need. It might be hard to imagine a factory worker who couldn't use a blowtorch, harder still to imagine a factory that didn't provision its workers with blowtorches.
To find out where your organization could close the productivity divide, why not try completing our self-assessment: http://www.microsoft.com/businessproductivity/about/gettingstarted.mspx
(Look out for the new short-assessment due for release in mid-November)
Seth's Blog: The growing productivity divide