Using Server-Side Logging to Troubleshoot Lync Server 2010 Mobility Issues

re: Using Server-Side Logging to Troubleshoot Lync Server 2010 Mobility Issues

Rob Pittfield — Tue, 02 Oct 2012 14:47:27 GMT

Hello Luke,

I'm actually not certain what that would indicate. This question would be much better suited to directly asking support. Could you get a support case opened to look at this issue?

Thanks!

re: Using Server-Side Logging to Troubleshoot Lync Server 2010 Mobility Issues

Luke — Tue, 25 Sep 2012 18:38:09 GMT

I've followed another post by you on troubleshooting mobile connectivity - TS guide for external connectivity using mobile clients. It passed all the tests. However, when I run lyncdiscover.contoso.com/.../domain

the output contains NULL values for

SipClientExternalAccess":null,SipClientInternalAccess":null,"SipServerExternalAccess:null, SipServerInternalAccess":null}}

What would this indicate?

When we try mobility using our internal Wi-Fi, it works perfectly. Changed the 'Exposedweburl' to external. No joy yet

re: Using Server-Side Logging to Troubleshoot Lync Server 2010 Mobility Issues

Rob Pittfield — Thu, 26 Jul 2012 15:50:15 GMT

Hi Karlos,

If you have the mobility services installed on the Front End Server you should see Autodiscover and MCXService in the Lync Server Logging tool as options. Ensure you're running this on that server and these services are installed.

re: Using Server-Side Logging to Troubleshoot Lync Server 2010 Mobility Issues

Karlos — Thu, 26 Jul 2012 02:48:39 GMT

I can't see Autodiscover, MCXService on Loggin tool options, How I can add this????

re: Using Server-Side Logging to Troubleshoot Mobility Issues

SMS Bradley — Thu, 24 May 2012 04:54:28 GMT

Excellent article Rob, thank you! Would love to see a few more troubleshooting articles along these lines, from an insider's perspective. But wait, you are already working on a series! :-)