The Microsoft Support Team works around the clock to assist customers in troubleshooting Lync Server issues. LyncMD articles are written by Microsoft Senior Support Engineers and walk you through real-life support cases. The articles provide solutions to some of the top call generating issues encountered by Lync customers and give you an insider’s view into the systematic approach used to troubleshoot issues.

You know the saying: “Give a man a fish and you feed him for today. Teach a man to fish and you feed him for a lifetime.” Well, that is our intention with this series: To help you solve your own issues within specific areas with the same prescriptive steps that Microsoft Support engineers used to troubleshoot the issue.