• Blog Post: Lync Server 2010 Monitoring and Archiving MSMQ Reliability Enhancements

    This article highlights the ways in which Microsoft Lync Server 2010 Monitoring/Archiving server improves data transmission using Microsoft Message Queuing (MSMQ). Authors : Weiming Shen, Xu Liu, and Clark Chen Publication date : May 2011 Product version : Lync Server 2010 The Microsoft Lync...
  • Blog Post: Troubleshooting Lync Server 2010 with Snooper: Part 2

    This is part two of four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010. In this video, Josh Jones, a Senior Support Escalation Engineer at Microsoft, explains how to troubleshoot sign-in issues using Snooper. Author : Josh Jones Publication date : April 23, 2012...
  • Blog Post: Troubleshooting for Lync for Mac 2011 with Lync Server 2010

    Microsoft Communicator for Mac 2011 and Microsoft Lync for Mac are two instant messaging (IM) clients that are designed to be used with the Apple operating system in a Communications Server or Lync Server 2010 unified communications environment. This combination of technologies necessitates that the...
  • Blog Post: Troubleshooting a Monitoring Agent Service Failure when Starting

    Author: Mitch Duncan Publication date: November 2009 Product version: Microsoft Office Communications Server 2007 R2 While installing Office Communications Server, you might encounter the error shown in Figure 1 when starting your Standard Edition Server or Enterprise pool front-end server...
  • Blog Post: Support for Microsoft Lync 2010 and Communicator 2007

    If you need the latest support information on Lync 2010, bookmark this page: Support for Microsoft Lync 2010 and Communicator 2007 . Here you will find latest resources and support solutions for Microsoft Lync 2010, Microsoft Server Lync 2010, Communicator 2007 R2, Communicator 2007, Communicator 2005...
  • Blog Post: Why Are My Users Unable to Use Communicator 2007 R2 to Transfer Files?

    Communicator 2007 R2 is designed to allow users to initiate file transfers directly between two Communicator 2007 R2 clients. However, sometimes the Communicator 2007 R2 file transfer will fail. This article helps you figure out what is going on behind the scenes to prevent the Office Communicator 2007...
  • Blog Post: Troubleshooting XMPP TCP Dialback Issues with the Communications Server XMPP Gateway

    Troubleshooting XMPP TCP dialback is a bit different than typical server-to-server communication in Communications Server 2007 R2. This article tries to help you troubleshoot XMPP TCP dialback issues if federation with Google Talk or other XMPP domains doesn’t work as expected by using tools such...
  • Blog Post: Resolved—Known Issue with Response Group Service CDR Queries

    Microsoft Office Communications Server 2007 R2 introduced the new Response Group Service and as a result added a few new queries to the Call Detail Record (CDR) reporting tool that is included with the Microsoft Office Communications Server 2007 R2 Resource Kit Tools. This article addresses a known issue...
  • Blog Post: Script to Delete Galcontacts.db for Multiple Microsoft Office Communicator 2007 R2 and Lync 2010 Users

    When a Communicator 2007 R2 or Lync 2010 client is unable to synchronize address book files , m anually deleting the Galcontacts.db and Galcontacts.idx helps re solve the problem. However, manually deleting the files is not a scalable solution for an organization that has more than 25 users. This article...
  • Blog Post: LyncMD: Troubleshooting Delegate Permissions Issues in Lync 2010

    The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this new NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they...
  • Blog Post: Troubleshoot Missing Conferencing Settings Information in the 2007 R2 Release of Communicator Web Access

    One day the dial-in conferencing feature for Office Communications Server 2007 R2 is working great, but the next day while trying to reset your PIN, you discover that the PIN information that usually appears in the Assigned Conference Information box is missing, and you get the message, "The server is...
  • Blog Post: Troubleshooting Connectivity for Messenger for Mac 7.0.2 and Communicator for Mac 2011 with Communications Server 2007 R2 and Lync Server 2010

    Microsoft Messenger for Mac 7.0.2 and Microsoft Communicator for Mac 2011 are two instant messaging clients that are designed for use with the Apple operating system in an Office Communications Server or Lync Server 2010 unified communications environment. This combination of technologies requires user...
  • Blog Post: LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues

    Series Lead : Premal Gandhi, Microsoft Senior Supportability Program Manager Authors : Sunil Kumar, Consultant | Arnab Sarkar, Support Escalation Engineer | Pankaj Rai, Technical Support Lead | Mahesh S, Service Delivery Manager Published : May 23, 2013 Product Version : Lync Server 2010 ...
  • Blog Post: Haiku #160

    The sky is sprinkling, The donuts aren’t. But our voice Config seems to work You may have already guessed by reading that haiku that the haiku writer is a little off today. The reason is that this writer was presented with a box of donuts this morning. Now, that’s normally a very...
  • Blog Post: Troubleshooting Windows Firewall with Advanced Security and Office Communications Server

    When Windows Server 2008 was introduced, it brought with it a number of really great features. One feature that has the potential to increase the security profile of the server is Windows Firewall with Advanced Security (referred to as the Advanced Firewall). Because the Advanced Firewall provides rules...
  • Blog Post: How to Create Visio and Excel Output from a TBXML File

    The Microsoft Lync Server 2010 Planning Tool is an interactive wizard that helps you design a Lync Server 2010 topology. The Planning Tool exports topology information as Microsoft Excel files, Microsoft Visio diagrams, and a Microsoft Lync Server 2010 Topology Builder tbxml file. What do you do when...
  • Blog Post: Microsoft Lync Server 2010 Resource Kit: Troubleshooting Specific Workloads

    The Troubleshooting Specific Workloads chapter of the upcoming Microsoft Lync Server 2010 Resource Kit book provides examples of how to troubleshoot workloads in Microsoft Lync Server 2010 communications software. This chapter is being developed. It focuses on the Enterprise Voice workload, describes...
  • Blog Post: LyncMD: Troubleshooting Installation Issues when Deploying Lync Server 2010 with Other Microsoft Products

    The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this new NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they...
  • Blog Post: Using Server-Side Logging to Troubleshoot Lync Server 2010 Mobility Issues

    Sometimes, the quickest way to troubleshoot a Lync Server 2010 mobility issue is to view the server-side logs. In this article, we'll show you how to use server-side logging to gather the data you need. You will also learn how to spot a problem and determine what's gone wrong. Author : Rob Pittfield...
  • Blog Post: Enabling Lync Media to Bypass a VPN Tunnel

    Many organizations utilize Virtual Private Networks (VPNs) to secure traffic when users are outside the corporate network. VPNs have numerous security benefits, but they can actually degrade the call experience for Microsoft Lync users. This occurs because Lync traffic is already secured. This article...
  • Blog Post: Troubleshooting Archiving Server

    If you are having problems with Archiving Server, it is recommended that you use the following process to try and troubleshoot these problems. Authors : Weiming Shen, Xu Liu, and Clark Chen Publication date : May 2011 Product version : Lync Server 2010 If you are having problems with Archiving...
  • Blog Post: Troubleshooting Lync Server 2010 with Snooper: Part 4

    This is part four of a four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010. In this video, Jigar Dani, a Senior Support Escalation Engineer at Microsoft, uses Snooper to troubleshoot an outbound call failure to a PSTN number. He explains how to analyze log files to determine...
  • Blog Post: System Center Advisor for Lync Server 2010

    We’re excited to announce that System Center Advisor is now available for Lync! Not familiar with System Center Advisor? Let’s start with some background. System Center Advisor is a cloud service that enables IT pros to assess their server configuration and proactively avoid problems,...
  • Blog Post: Troubleshooting External Lync Mobility Connectivity Issues Step-by-Step

    This article provides step-by-step troubleshooting for Microsoft Lync Server 2010 connectivity issues for external users with mobile devices. This article assumes that Lync Server 2010 Mobility Service and Lync Server 2010 Autodiscover Service are successfully deployed and internal users are able to...
  • Blog Post: Simultaneous Ringing Disabled for Response Group Service Calls in Office Communications Server 2007 R2

    Communications Server 2007 R2 Calling an additional phone number during a Response Group call might mean ending up in a voice mail system. Learn how to avoid making such a call. This article, originally posted on the Communications Server blog, is worth a second glance. Author: Stéphane...