• Blog Post: Troubleshooting Lync Server 2010 with Snooper: Part 2

    This is part two of four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010. In this video, Josh Jones, a Senior Support Escalation Engineer at Microsoft, explains how to troubleshoot sign-in issues using Snooper. Author : Josh Jones Publication date : April 23, 2012...
  • Blog Post: Lync 2010 Best Practices Analyzer Rules Updated

    Today the Lync Team is excited to announce an update to the Lync Server 2010 Best Practices Analyzer rules. Author: Puja Gomber Publication date: February 2013 Product version: Lync Server 2010 Lync Server 2010 Best Practices Analyzer rules have been updated. The following are among the new...
  • Blog Post: Office Communications Server 2007 R2 Tool: Address Book Service Configuration Tool

    The Microsoft Office Communications Server 2007 R2 Resource Kit tool, Address Book Service Configuration Tool, provides Active Directory Domain Services attribute changes and Windows Management Instrumentation (WMI) configuration updates to the Address Book Service (ABS) settings. This tool can be used...
  • Blog Post: How to Create Visio and Excel Output from a TBXML File

    The Microsoft Lync Server 2010 Planning Tool is an interactive wizard that helps you design a Lync Server 2010 topology. The Planning Tool exports topology information as Microsoft Excel files, Microsoft Visio diagrams, and a Microsoft Lync Server 2010 Topology Builder tbxml file. What do you do when...
  • Blog Post: Office Communications Server 2007 R2 Tool: LcsError

    LcsError.exe, a Microsoft Office Communications Server 2007 R2 Resource Kit tool, is designed to return those hard-to-find text error strings that provide the meaningful text message match for a hexadecimal or decimal error string, which can sometimes be difficult to interpret. You can download this...
  • Blog Post: Lync Server 2013: Download the Latest Bits, VDI, Tools, SDK, and UCMA—October 2012

    Check out the latest Lync Server 2013 releases now available in the Microsoft Download Center. Author : Greg Sprigings, Microsoft Senior Program Manager Lead Publication date : October 29, 2012 Product version : Lync Server 2013, Lync Basic 2013 Lync Server 2013 Evaluation Download...
  • Blog Post: Troubleshooting Lync Server 2010 with Snooper: Part 4

    This is part four of a four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010. In this video, Jigar Dani, a Senior Support Escalation Engineer at Microsoft, uses Snooper to troubleshoot an outbound call failure to a PSTN number. He explains how to analyze log files to determine...
  • Blog Post: The New Lync Connectivity Analyzer

    We are excited to announce the new Microsoft Lync Connectivity Analyzer. This tool will help Lync administrators determine whether the deployment and configuration of their on-premises Lync Server environment meets the requirements to support connections from Lync Windows Store app and Lync mobile apps...
  • Blog Post: How to Create Additional Lync Server 2010 Call Details Reports: Part 2

    Microsoft Lync Server 2010 Monitoring Server Reports provide a collection of system usage and call diagnostic reports. This collection of reports meets the needs of most Lync Server 2010 audio/visual (A/V) call scenarios. However, administrators that want to add to the extensibility of the Lync Server...
  • Blog Post: Understanding the Lync Server 2010 Planning Tool

    The Microsoft Lync Server 2010 Planning Tool helps design Lync Server 2010 deployments. A new feature of the Lync Server Planning Tool gives you the ability to design a virtualized server environment as well as physical deployments. There has been some confusion on the output generated by the Planning...
  • Blog Post: Office Communications Server 2007 R2 Resource Kit Tool: Enterprise Voice Route Helper

    The Office Communications Server 2007 R2 Resource Kit Enterprise Voice Route Helper tool can be used to troubleshoot and manage Microsoft Office Communications Server 2007 R2 enterprise voice policies. Enterprise Voice Route Helper is a versatile tool that can be used to design, implement, back up, and...
  • Blog Post: Lync Firewall Rules Viewer

    Determining which ports to open and what direction to allow Lync Server 2010 traffic to travel through your firewalls is an important task. Lync administrators need to determine firewall rules and provide this information to their security administrator counterparts. Although this information is readily...
  • Blog Post: Microsoft Lync Server 2010 Resource Kit Tool: Call Parkometer

    Call Parkometer is a command-line application that provides easy access to the Call Park Server orbit database. You can download this tool and other Microsoft Lync Server 2010 Resource Kit tools from the Download Center . Author: Vassili Kaplan Publication date: December 2010 Product versions...
  • Blog Post: Update: Lync Server 2010 Remote Connectivity Analyzer

    In response to a high number of reported issues due to incomplete/incorrect DNS configuration for Office 365 Vanity/Custom Domains for Lync, The Lync Server 2010 Remote Connectivity Analyzer has been updated. We have added a new test called “Office365 Vanity/Custom Domain Name Settings Test for...
  • Blog Post: Office Communications Server 2007 R2 Tool: Adoption Reporting

    Abstract: The Adoption Reporting Tool enables administrators to more easily measure both usage and adoption of Microsoft Office Communications Server 2007 R2 in their enterprise. You can download this tool from the Download Center. Author: Sasa Juratovic Publication date: October 2010 Product...
  • Blog Post: Troubleshooting Lync Call Quality Locally with Snooper

    Have you ever wanted to figure out why a user experienced poor call quality, but didn’t have access to the Lync Sever Monitoring Server reports to dig into the data? This article shows you how to use UCCAPI logging, Snooper, and XML Notepad to log, review, and analyze call data, when Lync Server...
  • Blog Post: LyncMD: Troubleshooting Lync Server 2010 Application Sharing – Internal and Remote Scenarios

    The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server. In each article in this NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use...
  • Blog Post: How to Capture and Decrypt Lync Server 2010 TLS Traffic Using Microsoft Tools

    All Lync Server 2010 client traffic is encrypted by default and secure by design. In fact, you can’t run the Lync Server client in TCP mode, it must run in TLS. Security is essential, but it can pose a challenge when you are troubleshooting an issue, or just trying to better understand your system...
  • Blog Post: Planning Tool for Lync Server 2010 Now Available

    The Planning Tool for Lync Server 2010 asks you a series of in-depth questions about your deployment and then provides prescriptive guidance to help you plan and deploy Lync Server 2010. Author : Stephanie Pierce Publication date : February 2011 Product version : Lync Server 2010 ...
  • Blog Post: Certificate Expiration Alerting

    Microsoft Lync Server and Microsoft Exchange Server utilize certificates to manage encryption and authentication. When certificates expire unexpectedly, network administrators are under pressure to resolve the problem quickly. Fortunately, most trusted Certificate Providers inform customers by email...
  • Blog Post: How to Create Additional Lync Server 2010 Call Details Reports: Part 1

    Microsoft Lync Server 2010 Monitoring Server Reports provide a collection of system usage and call diagnostic reports. This collection of reports meets the needs of most Lync Server 2010 audio/visual (A/V) call scenarios. However, administrators that want to add to the extensibility of the Lync Server...
  • Blog Post: How to Automate the New Account Creation Process

    During the final stages of a Lync Server deployment, the administrator enables the entire organization for Lync. Typically, he bulk enables current Lync users by piping the get-CSaduser Windows PowerShell command into the enable-CSuser command. When it comes to new hires, however, Lync users are enabled...
  • Blog Post: Troubleshooting Lync Server 2010 with Snooper: Part 1

    This is part one of four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010. In this video, Josh Jones, a Senior Support Escalation Engineer at Microsoft, provides an overview of Snooper and explains how to use Snooper to retrieve SIP logs from client and server machines. ...
  • Blog Post: Lync Adoption and Training Kit Released to the Web

    The Microsoft Lync Adoption and Training Kit provides a one-stop shop for prescriptive guidance and resources for the rollout and adoption of Lync clients in the enterprise. The kit also provides customizable, re-usable, rebrand-able user education and training resources, including posters, quick reference...
  • Blog Post: The New Remote Connectivity Analyzer

    We are excited to announce the new Microsoft Remote Connectivity Analyzer. This tool is the result of a combined effort by the teams that created the Lync Remote Connectivity Analyzer and the Exchange Remote Connectivity Analyzer. We’ve eliminated OCS and Lync from the name and have a new way...