• Blog Post: Lync 2010 Windows desktop client is now officially supported in Lync hybrid deployments

    We received a lot of questions about, and requests for, support for Lync 2010 Windows desktop client in a Lync hybrid deployment. After a round of testing, we are happy to announce that the Lync 2010 Windows desktop client is now officially supported for Lync users in a hybrid deployment, including users...
  • Blog Post: Lync Server 2010 Response Group Service Commander

    The Microsoft Lync Server 2010 Response Group application allows administrators to create and configure response groups to route and queue incoming calls to designated agents. Typical usage scenarios include an internal helpdesk or a customer service desk. See New Response Group Application Features...
  • Blog Post: Microsoft Releases Support Guidance for Lync 2010 on Windows 8 Clients and Lync Server 2010 on Windows Server 2012

    This Microsoft Support article describes the supportability for Microsoft Lync 2010 clients on Windows 8 client systems and for Microsoft Lync Server 2010 server roles on Windows Server 2012. Be advised, the following scenarios are currently not supported on a Windows Server 2012 operating system: ...
  • Blog Post: Ten Things You Might Not Know About the 2007 R2 Release of Communicator Web Access

    The 2007 R2 release of Microsoft Office Communicator Web Access has many new features that create a more satisfying user experience and easier deployment. This article gives you the low-down on ten things you might not know about topics such as virtual folder creation, application sharing, and audio...
  • Blog Post: Microsoft Lync for Mobile Tweet Chat: May 17, 2012

    Are you considering deploying Microsoft Lync 2010 mobile devices in your organization? If so, join us this Thursday, May 17 th at 10 AM PT for a tweet chat on Microsoft Lync 2010 for mobile devices. @MSFTLync will be chatting with Skip Chilcott (@Skip_C), Senior Marketing Manager for the Microsoft Unified...
  • Blog Post: Automatic Uninstall of Microsoft Office Live Meeting 2007 Client and Conferencing Add-in for Microsoft Office Outlook

    When customers transition from Office Live Meeting 2007 to Microsoft Lync, it is necessary to uninstall the Live Meeting 2007 client and associated Conferencing Add-in for Microsoft Office Outlook. This article provides IT Pros with guidance and the command lines required to complete the uninstall. ...
  • Blog Post: What Is the Maximum Number of Groups I Can Create in Communicator?

    This is a question that frequently comes up, and the answer is really quite simple. This article also answers a related Communicator question. Read on to find out. Author: Thomas Laciano Publication date: February Product version: Microsoft Office Communicator 2007 R2 When end users begin...
  • Blog Post: Certificate Authentication in Lync Server 2010 and Enterprise PKI

    NTLM, Kerberos, and TLS-DSK are the three available authentication packages for registered Lync endpoints. By default, all Lync clients and Lync telephony devices authenticate against Lync servers using the new authentication package, TLS-DSK. This article explains which features in a Lync Server deployment...
  • Blog Post: Lync Online: Lync Mobile 2013 Troubleshooting

    The Microsoft Support team recently released the following Knowledge Base articles with solutions to four Lync Mobile 2013 issues. Author : Darrin Hanson, Microsoft Technical Readiness Engineer Editor : Susan S. Bradley Publication date : April 16, 2013 Product version : Lync Mobile 2013...
  • Blog Post: Lync Server 2010 Unified Communications Open Interoperability Program

    The Microsoft Unified Communications Open Interoperability Program is now updated for Lync Server 2010. Here you will find information on enterprise telephony services and infrastructure, including qualified SIP Trunking Services, E911 Service Providers, Survivable Branch Appliances, SIP-PSTN gateways...
  • Blog Post: Lync Server 2013: Download the Latest Bits, VDI, Tools, SDK, and UCMA—October 2012

    Check out the latest Lync Server 2013 releases now available in the Microsoft Download Center. Author : Greg Sprigings, Microsoft Senior Program Manager Lead Publication date : October 29, 2012 Product version : Lync Server 2013, Lync Basic 2013 Lync Server 2013 Evaluation Download...
  • Blog Post: Lync 2013: The New Lync Web App

    Microsoft Lync Web App was introduced with Lync Server 2010. Lync Web App is a browser-based version of Microsoft Lync 2010, which allows users who don’t have Lync 2010 or Lync 2010 Attendee installed on their computer to participate in online meetings—even if they don’t have a Lync...
  • Blog Post: Video: Troubleshooting “Cannot Connect to the Server” Error When Using Lync Mobile for Office 365

    This video shows you how to troubleshoot the Cannot Connect to the Server error message that you may experience when using Lync Mobile for Office 365. The video is intended for administrators of Office 365 for enterprises and Office 365 for professionals and small businesses but may also be helpful for...
  • Blog Post: Lync Server 2010 Geographically Dispersed Edge Topology: Part 1

    Deploying Microsoft Lync Server 2010, Edge Servers across a multiple-location organization presents numerous challenges. Lync Server 2010 gives remote users, who are not using a Virtual Private Network (VPN) connection, the ability to take advantage of the same Lync Server 2010 features as users on the...
  • Blog Post: Cumulative Update for Lync 2013: July 2013

    Microsoft Support has released a cumulative update for Lync 2013, which includes the Two-factor Authentication feature, as well as new functionality for the Lync 2013 Desktop Client. Author : Tim Rich, Microsoft Technical Writer Publication date : July 29, 2013 Product version : Lync 2013 ...
  • Blog Post: The New Lync Connectivity Analyzer

    We are excited to announce the new Microsoft Lync Connectivity Analyzer. This tool will help Lync administrators determine whether the deployment and configuration of their on-premises Lync Server environment meets the requirements to support connections from Lync Windows Store app and Lync mobile apps...
  • Blog Post: How to Make Lync Group Chat Client the Preferred IM Client

    Now that you have both Lync and the Lync Group Chat client installed, how do you make the Lync Group Chat client the preferred IM client? Author: Stephanie (Jazzy) Doakes Publication date: July 2011 Product version: Lync 2010 Group Chat, Lync 2010 When both Lync 2010 and the Lync Group Chat...
  • Blog Post: Lync 2010 Training Release Updates

    The Lync team has released two new training packages. The Microsoft Lync 2010 Training Download Package and Microsoft Lync 2010 Conferencing and Collaboration Training are now available in the Microsoft Download Center. Author : NextHop Publication date : March 9, 2012 Product : Lync 2010 ...
  • Blog Post: Troubleshooting External Lync Mobility Connectivity Issues Step-by-Step

    This article provides step-by-step troubleshooting for Microsoft Lync Server 2010 connectivity issues for external users with mobile devices. This article assumes that Lync Server 2010 Mobility Service and Lync Server 2010 Autodiscover Service are successfully deployed and internal users are able to...
  • Blog Post: Lync Web App Overview for Lync Server 2010 and Lync 2010

    Microsoft Lync Web App communications software is a new client in Microsoft Lync Server 2010. Microsoft Lync Web App provides access to instant messaging (IM) , audio access controls, and desktop sharing capabilities during online meetings. This article describes the functionality, features, and configuration...
  • Blog Post: Lync 2013 Mobile Clients Release: FAQ

    The Lync team is excited about the new mobility clients that released for Lync 2013 and has put together this FAQ to answer some of the most frequently asked questions. Author : Kaushal Mehta, Lync 2013 Beta Mobility Lead Technical Reviewer : Dave Howe, Lync 2013 Beta Lead Editor : Susan S....
  • Blog Post: Lync Server 2010 Client Interoperability

    This topic discusses the ability of Microsoft Lync Server 2010 communications software clients to coexist and interact with clients from earlier versions of Office Communications Server. There are two types of client compatibility: Multiple points of presence (MPOP) The ability of a single user...
  • Blog Post: Lync Supportability Matrix – Features Supported Across Devices and Services

    Have you been looking for a complete list of Lync feature availability across Services (On-premises, Office 365, and Lync Online Standalone plan) and Devices (Lync for iPad, Lync Desktop, Lync for Windows Phone)? This matrix covers the following feature areas: Instant Messaging, Presence, and Contacts;...
  • Blog Post: Client Virtualization in Microsoft Lync 2010 White Paper Update: July 2012

    The Client Virtualization in Microsoft Lync 2010 white paper is now updated. To download the white paper, visit Client Virtualization in Microsoft Lync 2010 . July 2012 Update: Microsoft and VMware now support Lync 2010 over a VMware View 5.0 VDI configuration. Details of this newly supported VDI...
  • Blog Post: Lync Firewall Rules Viewer

    Determining which ports to open and what direction to allow Lync Server 2010 traffic to travel through your firewalls is an important task. Lync administrators need to determine firewall rules and provide this information to their security administrator counterparts. Although this information is readily...