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Abstract: The Lync team is excited about the new Lync 2013 VDI landing page on our Lync Interop Programs, so we put together a set of scenarios to help identify Lync VDI scenario between Microsoft Lync and our partner software.
Author: Kaushal Mehta, Lync 2013 Beta Lead
Weifeng Yao, Lync Software Developer Engineer in Test
Nick Rosenfeld, Lync Principal Escalation Engineer
Doug Anderson, Sr. Program Manager, Lync Partner Engineering
Publication date: September 23, 2013
Product version: Lync 2013
Hello everyone, I’m Kaushal Mehta, LYNC 2013 Beta Lead. We are excited about the new Lync 2013 capabilities to deliver enterprise-grade, real-time AV in a VDI environment. There are several scenarios that we want to highlight so that we can better understand how to isolate issues, collect data about them, and provide contact information so you know who to contact about them. If we have missed any scenario or you have questions, please let us know by leaving a comment in the Comments section.
The following is a list of common scenarios where issues may be encountered and need further troubleshooting.
Who to contact first
VDI setup through RDP
VDI setup through ICA
VDI setup through PCoIP
VDI "initial" pairing failure
Pairing through mobile apps (like VMWare View on iPad)
Lync IM & P
Lync Voice setup
Lync Video setup
Lync video quality issues
Lync Voice quality issues
A/V Devices not showing up inside the VDI (intermittently)
Lync client not picking up the desired A/V device during pairing
Lync App sharing
Lync App Sharing performance issues
* Additional troubleshooting is needed for RDP-related issues, but you can also contact the Microsoft Lync Team first.
Before contacting any of the Vendors listed, including Microsoft, please verify that the following steps have been checked for each of the scenarios:
1.VDI setup through RDP
Set-CsClientPolicy –identity “identity name” –EnableMediaRedirection $True
Verify that the local computer doesn’t have the Lync desktop client installed
2. VDI setup through ICA
3. VDI setup through PCoIP
4. VDI initial pairing failure
5. Pairing through mobile apps (like VMWare View on iPad)
6. Lync IM & P
7. Lync Voice setup
8. Lync Video setup
9. Lync AV quality issues
10. A/V Devices not showing up inside the VDI (intermittently)
11. Lync client not picking up the desired A/V device during pairing
12. Lync App sharing
13. Lync App Sharing performance issues
For any of scenarios listed, providing the information from the following checklist can speed up the resolution.
Software / Hardware version
32-bit or 64-bit
Local Machine Vendor (HP, Dell etc)
Local machine OS
Lync Server Version
Remote Machine OS
Lync VDI plugin on local machine
Lync Desktop client on remote machine
RDP Version on local machine
VMWare Horizon View
VMWare Horizon View Client
VMWare Horizon View Agent
The following steps describe how to collect logs on local and remote computers simultaneously.