This article provides an overview of the new Lync Server support options for Lync Server customers and Lync Certified Support Partners.

Author: Mayank Verma, Senior Partner Marketing Manager, Lync Business Group, Skype Division

Published: June 2, 2013

Product version: Lync Server 2013, Lync Server 2010

Microsoft Lync Customers Support Options

Microsoft Lync customers can now get support options that best meet their capability and serviceability requirements.

Lync customers can choose from a variety of support options depending on their Lync environment, lifecycle, organizational capabilities and level of support services:

Microsoft Partner Network Partners Support Options

Microsoft Partner Network (MPN) Communications Competency partners now have the following Lync support options, which give them the flexibility and resources they need to grow their end-to-end Lync solution support business and create differentiated offerings in the market.

  • Premier Support for Partners is a standard offering that enables Silver and Gold competency partners to get Lync product support on an hourly price model under the standard Premier contracting guidelines.
  • Premier Support for Lync Partners is an enhanced product support offering that enables certified Gold Communications competency partners to get direct access to Lync escalation engineers and optional proactive services on an hourly price model under the standard Premier contracting guidelines.

Lync Certified Support Partners should continue working with their Microsoft partner teams to ensure that they are current on certification and accurately listed on the Microsoft TechNet webpage. We will have more information on partner opportunities and programs during the Lync sessions at the Microsoft Worldwide Partner Conference 2013, July 7-11, in Houston, TX.

About the Author

Mayank Verma is a Senior Partner Marketing Manager in the Lync Business Group of the Skype Division. He is responsible for the Lync partner strategy and Lync partner programs, such as Premier Support for Lync Partners and the overall go-to-market strategy with Global System Integrators and Microsoft Alliance partners. He holds a MBA from Vanderbilt University and an undergraduate degree in Computer Science from India.

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Keywords: Lync Support, Premier Support for Lync Partners, PSLP, Lync Certified Support Partners, Premier Support for Lync, Enhanced Lync Support