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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
The Lync Server 2013 Networking Guide: Network Planning, Monitoring, and Troubleshooting with Microsoft Lync Server white paper is now available from the Microsoft Download Center. This white paper provides a model for managing the network infrastructure for Lync Server 2013, consisting of three phases—planning, monitoring, and troubleshooting. These phases can apply to new or existing Lync Server deployments.
Authors: Craig Hill, Jack Wight, Jigar Dani, Wei Zhong
Published: June 4, 2013
Product version: Lync Server 2013
Microsoft Lync Server 2013 is a real-time unified communications application that enables peer-to-peer audio and video (A/V) calling, conferencing, and collaboration. It relies on an optimized, reliable network infrastructure to deliver high-quality media sessions between clients.
This white paper provides a model for managing the network infrastructure for Lync Server 2013, consisting of three phases—planning, monitoring, and troubleshooting. These phases can apply to new Lync Server deployments or to existing deployments. In new Lync Server deployments, your organization must begin from the planning phase. In existing deployments, your organization can start at the planning phase for major upgrades or for integrating new sites into the Lync Server ecosystem. Organizations with existing deployments can also begin from the monitoring or troubleshooting phases, if you are trying to achieve a healthy state.
Craig Hill (project lead) wishes to thank the following people for their valuable contributions to this guide: Brandon Bernier, Robert Burnett, Jason Collier, Paul Cullimore, Daniel Hernandez, James Hornby, Dave Jennings, Jonathan Lewis, Jens Trier Rasmussen, June Rugh, Juha Saarinen, Marc Sanders, Joel Sisko, Nick Smith, Andrew Sniderman, Jamie Stark, Aaron Steele, and Connie Welsh.
Jigar Dani has been in the enterprise telecommunication industry for over 8 years with roles in R&D, Sales, Support, and now Lync Media Program Management. Jigar’s experience spans service providers, network and telecom OEM’s, and solution/application providers. In his 3½ years at Microsoft, he has contributed to various blog posts while working on Microsoft unified communication products, including Lync, Exchange Unified Messaging, and Live Meeting Service.
Jack Wight celebrates 30 years of technical writing and consulting experience in the software development, electronics, avionics, financial services, and telecommunications fields. Since 1998, he has been both documentation manager and writer for a variety of Microsoft technologies, including SharePoint, Windows Server System product lines, Office Small Business Accounting, and Lync Server. Jack regularly collaborates with program managers, subject matter experts, editing, and production staff to provide timely documentation.
Wei Zhong is a Principal Software Development Lead in the Microsoft Lync Media Team. He received his B.S. in Computer Science from Columbia University and has since been a developer in the real-time communications space at Microsoft for 16 years. Wei led the development effort on the core audio and video stack for Office Communications Server 2003 and Office Communications Server 2007. He has contributed to all releases of Office Communications Server and Lync Server. Since 2007, Wei has devoted his energy to improving troubleshooting tools and processes for Lync and Skype.
Keywords: Lync Server 2013, white paper, networking