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The Microsoft Support team recently released the following Knowledge Base articles with solutions to four Lync Mobile 2013 issues.
Author: Darrin Hanson, Microsoft Technical Readiness Engineer
Editor: Susan S. Bradley
Publication date: April 16, 2013
Product version: Lync Mobile 2013
The Microsoft Support team released the following Knowledge base articles with solutions to these issues:
KB 2806012: Users can't sign in to Lync Online by using Lync Mobile 2013
Issue: When you try to sign in to Microsoft Lync Mobile 2013, you may receive one of the following error messages:Can’t sign in. Please check your account information and try again.
KB 2806016: Lync Online users can't join online meetings from Lync Mobile 2013
Issue: When users on Microsoft Lync Mobile 2013 try to join an online meeting, they may experience the following issues:
The meeting can't be found.
KB 2806017: Audio or video connections are of poor quality or fail completely in Lync Mobile 2013
Issue: Users who are logged in to Lync Mobile 2013 may experience issues when they try to make VoIP or video calls over Wi-Fi or mobile data connections. Tapping Retry repeatedly does not resolve the problem, and the connection attempt is unsuccessful.
KB 2806019: Conversations and calls made on Lync Mobile devices are not synced with the user’s Exchange mailbox
Issue: Conversations and calls on Lync Mobile devices are not synchronized with the user's Microsoft Exchange mailbox. Therefore, these conversations and calls don’t appear in the Outlook conversation history folder or on the Conversations tab in Lync 2013. Additionally, conversations on other clients and devices are not displayed on the Conversations tab in the Lync Mobile client.
Keywords: Lync Mobile 2013