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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
To ensure that you have the latest version of the Lync client, and the latest update, check out this frequently updated list of all client release versions for Microsoft Lync 2010.
Authors: Akshat Nigam, Microsoft senior Support Engineer and Thomas Binder, Microsoft UC Voice Architect
Editor: Susan S. Bradley
Publication date: March 26, 2013
Product version: Lync 2010
One of the most common checks that we do when troubleshooting Lync client issues is determining whether you are running the latest version of the Lync client and if all patches are installed.
A majority of the Lync client issues that get reported are resolved by upgrading to the latest release or update of the product. Thus, we highly recommended that you install the latest version of the Lync client, along with the latest updates, before you contact Microsoft Product Support. This article will help you identify the correct release version number.
To check the client version, from within the client, navigate to About Microsoft Lync, as shown in Figure 1 below.
Figure 1. Navigating to the About Microsoft Lync option
The version number in Lync 2010 is usually within the brackets on the second line, as shown in Figure 2 below (4.0.7577.4356).
Figure 2. Locating the Lync 2010 version number
Another way to check the client version is to look at the client UCCP log (communicator-uccapi-*.uccapilog) and look at any of the outgoing messages. For example, look at the initial REGISTER sent from the client, as follows:
03/19/2013|17:34:34.489 1EB4:1240 INFO :: REGISTER sip:tailspintoys.com SIP/2.0
Via: SIP/2.0/TLS 172.16.22.242:54486
CSeq: 1 REGISTER
Contact: <sip:172.16.22.242:54486;transport=tls;ms-opaque=9359f8b23d>;methods="INVITE, MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, REFER, BENOTIFY";proxy=replace;+sip.instance="<urn:uuid:13DD5A72-ED31-5804-8CB4-861885BF1564>"
User-Agent: UCCAPI/4.0.7577.4356 OC/4.0.7577.4356 (Microsoft Lync 2010)
Supported: gruu-10, adhoclist, msrtc-event-categories
Now that you have a number, how do you know which release is running on the client?
Each update (all Lync updates are cumulative updates) that is released by Microsoft for Lync has its own version number. You can determine the version number associated with an update by looking at the related KB article and noting the version of 'Lync.exe' in the File Information section, near the end of the article.
For quick reference, the following table lists the versions, release month, year, and a link to the KB article for all Lync 2010 updates released through March 2013.
Release Month, Year
Link to KB Article
Keywords: Lync 2010, Lync 2010 Release Versions, Lync 2010 Cumulative Updates