The Lync team is excited about the new mobility clients that released for Lync 2013 and has put together this FAQ to answer some of the most frequently asked questions.
Author: Kaushal Mehta, Lync 2013 Beta Mobility Lead
Technical Reviewer: Dave Howe, Lync 2013 Beta Lead
Editor: Susan S. Bradley
Published: March 13, 2013
Last update: April 12, 2013
Product version: Lync 2013, Lync Server 2013
Hello everyone, I’m Kaushal Mehta, Voice-Interop and Mobility Lead for LYNC 2013 Beta. We are excited about the new mobility clients that released for LYNC 2013 and are responding here to some of the most frequently asked questions. If we missed YOUR question, be sure to leave it in the comments below.
1. Minimum OS requirements for the mobile clients
Minimum OS version
Microsoft Lync 2013 for Windows Phone
Microsoft Lync 2013 for iPad
iOS 6.0 or later
Microsoft Lync 2013 for iPhone
App optimized for iPhone 5
Microsoft Lync 2013 for Android
Hardware: Android 4+ capable device (example: Nexus S orSamsung Galaxy S3)
Note: Lync 2013 Mobile does not have a client for Nokia Symbian-based devices.
2. What are the minimum Lync Server version requirements for the mobile clients to register?
The backend Lync Server must have the February 2013 Cumulative Updates installed. You can download the latest updates from the Updates for Lync Server 2013 page on the Microsoft Support site.
Note: Support for Lync Mobile Clients is built into the product, but service must be enabled by running Step 3 in the above KB. Also, Lync Server 2010 doesn’t support the latest mobile clients, as there is no support for UCWA.
3. Will legacy mobile clients be able to register against the Lync Server 2013 February 2013 Cumulative Update?
Yes. Lync Server 2013 February 2013 Cumulative Update supports both UCWA for latest mobile clients, as well as Mcx for legacy clients.
4. Are there any changes in supporting the Push Notifications feature?
Push Notification configuration is not required for iOS clients running Microsoft Lync 2013 for iPad/iPhone. Please see the below matrix.
LYNC Server Version
LYNC Mobile version
Push configuration needed?
5. How do I troubleshoot mobility issues?
Use Lync Connectivity Analyzer to verify the server environment meets the requirements. You can learn more in the Using Lync Connectivity Analyzer section of the Lync Server Technical Library.
6. Where can I find official release info and quick reference guides for the clients?
You can find this information on the Microsoft Lync 2013 for Mobile Clients page of Office.com.
7. Where can I find the deployment planning documentation?
You can find information on features, topologies and requirements in the Planning for Mobility section of the Lync Server Technical Library.
8. How do I address audio quality issues when placing VoIP calls from mobile client?
Keywords: Lync, Lync mobile, Lync Server 2013
Hans-Peter Conzett brought up some RGS questions through direct NextHop email and here are the Q&A.
1) Can a Lync 2013 Mobile App User be an RGS Agent? (Supported Scenario/Client?)
a. Yes, a user logged in from 2013 mobile applications can be an RGS agent
2) Normal Voice Calls are working fine. But we can't answer incoming calls on RGS with the Mobile App. (Is this supposed to work?)
a. Yes, this is supposed to work. I have tested this during beta and now with the released bits as well. I was able to pickup the call from mobile (both WP8 and iPad)
3) If I'm a Response Group Agent, the incoming call on the RGS Group is also ringing on my Lync Mobile App. After picking up the call on the Mobile App, the Mobile can't establish the audio connection.
a. I have tried this and it works, audio is connected fine. Were you logged in from inside or outside the corp? depending on where you were logged in from, the Edge comes into picture here. Try picking up a PSTN to mobile call and see if that connects? I am assuming the RGS call was placed by a PSTN caller here in this case.
4) The RGS Agent just sees on his mobile App that he receives an incoming call (but not if it’s an RGS call or a call to his direct number)
a. Yes, this is a known bug we are tracking and will be considered for a fix in one of the future updates.
Hi, will the Lync mobile 2013 client be awailable to the windows phone 7.x platform?
Halldor, the Lync 2013 mobile client will not be available for WP7, WP7.5 and WP7.8 mobile OS. Thanks,
Will Lync 2013 be available for Blackberry 10?
Can the Android download link be updated now that the Mobile client for Android is now available on the apps store.
@Don, no, there are no plans to release a client for BB10. However, Blackberry works very closely with us in writing their own client. I have no insight into their current plans though.
@Tina, this is done now. Thanks!!
Are the Mobile Clients (On Andriod, IOS or WP8) Rich Clients? Can I use Mobile client to receive voice calls, even if I am outside the company, connected through Internet?
1. If I'm logged in on my PC and iPhone, I find that I get the conversation is split between them, and so if away from my PC, I only get parts of he conversation on my iPhone. How do I fix that? I want the complete conversation on all devices that are logged in. In other words, I don't want the PC and iPhone to act as 2 separate clients, but as mirrors - I am a single user!
2. When I get a notification of a new message on my iPhone, it is very slow at displaying the message in the conversation when I switch to the client!
can i install lync 2013 on my nexus 7 version 4.2.2 WiFi only
if yes can you please share the steps thanks
To we have any chance that mobile Lync clients will support Call Transfer in a future update? Many customers ask for this! Thanks Christian
@Cijo, yes, voice calls are supported when the user is outside the enterprise. With 2013, we support VoIP, so Wi-Fi is the highest preference followed by cellular data and finally Call Via Work (CVW).
@Simon, for (1), are you saying, when you look at the conversations on the iPhone, some of them get lost? For (2) do you see this consistently or sporadically, it sounds like a performance scenario. Would you please clarify the time in seconds it takes to display the message within the app?
@Umar, No specific install steps, if you go to the store on your Android app, you should be able to install the app right away. If you have any issues, please let us know
@Christain, yes, this is being discussed. If you can let your Microsoft TAM know so that he can get your company name added to http://lyncfeedback.com/ portal.
My bluetooth headset had stereo capability with Lync 2010. I just upgraded to Lync 2013, and the audio quality is degraded, mono instead of stereo (like using a regular POTS phone).
As soon as I hang up, I can listen to music in stereo again.
What has changed?
@Oscar, 1) what is the make/model of your Bluetooth headset 2) What is the make/model of your smartphone?
Hello - when I join an online meeting in my iPhone in Lync mobile 2013 - I'm having trouble getting a blluetooth connected headset that works fine with regular phone calls to work in the Lync 2013 mobile client. Is there a known bug or incompatbility with bluetooth devices and iPhones in Lync 2013?
Environment is a 2010/2013 Hybrid with SBA from Sonus.
If a user is sitting on a SBA (with Lync 2010 installed), will that user be able to use Lync 2013 Mobility features?