The Lync team is excited about the new mobility clients that released for Lync 2013 and has put together this FAQ to answer some of the most frequently asked questions.

Author: Kaushal Mehta, Lync 2013 Beta Mobility Lead

Technical Reviewer: Dave Howe, Lync 2013 Beta Lead

Editor: Susan S. Bradley

Published: March 13, 2013

Last update: April 12, 2013

Product version: Lync 2013, Lync Server 2013

Hello everyone, I’m Kaushal Mehta, Voice-Interop and Mobility Lead for LYNC 2013 Beta. We are excited about the new mobility clients that released for LYNC 2013 and are responding here to some of the most frequently asked questions. If we missed YOUR question, be sure to leave it in the comments below.

Frequently Asked Questions

1. Minimum OS requirements for the mobile clients

Product

Minimum OS version

Download

Notes

Microsoft Lync 2013 for Windows Phone

WP8

Download

 

Microsoft Lync 2013 for iPad

iOS 6.0 or later

Download

 

Microsoft Lync 2013 for iPhone

iOS 6.0 or later

Download

App optimized for iPhone 5

Microsoft Lync 2013 for Android

Android 4.0/4.1/4.2

Download

 

Hardware: Android 4+ capable device (example: Nexus S or
Samsung Galaxy S3)

Note: Lync 2013 Mobile does not have a client for Nokia Symbian-based devices.

2. What are the minimum Lync Server version requirements for the mobile clients to register?

The backend Lync Server must have the February 2013 Cumulative Updates installed. You can download the latest updates from the Updates for Lync Server 2013 page on the Microsoft Support site.

Note: Support for Lync Mobile Clients is built into the product, but service must be enabled by running Step 3 in the above KB. Also, Lync Server 2010 doesn’t support the latest mobile clients, as there is no support for UCWA.

3. Will legacy mobile clients be able to register against the Lync Server 2013 February 2013 Cumulative Update?

Yes. Lync Server 2013 February 2013 Cumulative Update supports both UCWA for latest mobile clients, as well as Mcx for legacy clients.

4. Are there any changes in supporting the Push Notifications feature?

Push Notification configuration is not required for iOS clients running Microsoft Lync 2013 for iPad/iPhone. Please see the below matrix.

LYNC Server Version

Mobile OS

LYNC Mobile version

Push configuration needed?

2010

iOS

2010

Yes

2010

WP7

2010

Yes

2010

WP7.5

2010

Yes

2010

WP8

2010

Yes

2013

iOS

2010

Yes

2013

WP7

2010

Yes

2013

WP7.5

2010

Yes

2013

WP8

2010

Yes

2013

iOS

2013

No

2013

WP8

2013

Yes

5. How do I troubleshoot mobility issues?

Use Lync Connectivity Analyzer to verify the server environment meets the requirements. You can learn more in the Using Lync Connectivity Analyzer section of the Lync Server Technical Library.

6. Where can I find official release info and quick reference guides for the clients?

You can find this information on the Microsoft Lync 2013 for Mobile Clients page of Office.com.

7. Where can I find the deployment planning documentation?

You can find information on features, topologies and requirements in the Planning for Mobility section of the Lync Server Technical Library.

8. How do I address audio quality issues when placing VoIP calls from mobile client?

  • Is the quality degradation seen for both P2P as well as conferencing calls?
  • Is the user on 3G, 4G or Wi-Fi connection?
  • Check the QoE reports to find out any parameters that is showing degraded voice quality
  • Is the user using any Bluetooth headset while placing the calls?
  • Is the user using Bluetooth pairing inside the vehicle to join the calls?

Additional Information

Lync Server Resources

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Keywords: Lync, Lync mobile, Lync Server 2013