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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
We are excited to announce the new Microsoft Lync Connectivity Analyzer. This tool will help Lync administrators determine whether the deployment and configuration of their on-premises Lync Server environment meets the requirements to support connections from Lync Windows Store app and Lync mobile apps.
Author: Phillip Garding, Microsoft Senior Program Manager
Contributors: Rama Krishna Pagadala, Premal Gandhi, Yong Lim, and Sidharth Vijayachandran
Editor: Susan S. Bradley
Publication date: February 8, 2013
Product version: Lync Server 2013, Lync Server 2010
We heard loud and clear that administrators were caught by surprise when we released the Lync Windows Store app in October, 2012. Server requirements to support the new app were not clearly documented, and users could not sign in. We felt your pain!
We have been working hard over the last few months to provide documentation and tools to help you make sure your servers are ready for users on Windows 8 and Windows RT, as well as Lync apps on mobile platforms, such as Windows Phone, iOS, and Android.
Lync Connectivity Analyzer will help you test and troubleshoot connections to your on-premises servers from these apps. You can perform the connection tests over your internal network or over an external network that connects to Lync Server. Lync Connectivity Analyzer provides a report with detailed information about each connection step, with links to online documentation when a test fails. This is shown below in Figure 1.
Figure 1. Lync Connectivity Analyzer report
Lync Connectivity Analyzer attempts to connect to your server by using the same services and protocols that are used by the apps themselves. The tool tests the following Lync Server components:
Lync Connectivity Analyzer tests the configuration of the following additional components:
Lync Connectivity Analyzer also provides a detailed report so you can see exactly what URLs, services, and protocols are used at each step to help you understand how the Lync apps operate and debug and troubleshoot problems. This is shown below in Figure 2.
Figure 2. Detailed report
We feel that this is a big step forward for administrators, but we know our work isn’t done.
In future updates to Lync Connectivity Analyzer, we plan to add support for testing connections to Office 365 servers and integrate this tool with the Microsoft Remote Connectivity Analyzer.
To obtain the Lync Connectivity Analyzer, visit the Microsoft Download Center:
Keywords: Lync Server 2013, Lync Server 2010, Windows 8. Windows RT, Lync Connectivity Analyzer, Lync Windows Store app, Lync mobile apps